Quality Assurance Manager (Enrollment & Billing) at Bright Health

| Remote
Sorry, this job was removed at 7:34 a.m. (CST) on Tuesday, January 26, 2021
Find out who's hiring in Austin.
See all Developer + Engineer jobs in Austin
ABOUT THE ROLE
The Manager of Quality Assurance will have accountability for the development and management of a formal quality assurance program for Bright Health Membership and Enrollment Department.

YOUR RESPONSIBILITIES

  • Develop a strategy that continually drives quality improvement in Membership and Enrollment Services
  • Collaborate with other areas within Bright Health as needed to build a successful Quality Assurance platform
  • Develop, lead, and retain a high-performing team of Quality Assurance (QA) subject matter experts that will perform weekly quality assurance on all members of Membership and Enrollment teams.
  • Analyze monthly QA results provided by team members to identify areas of opportunities for additional training and collaborate with the training team to provide areas of focus
  • Provide monthly trending results to Membership and Enrollment Management
  • Assign QA team members and participate, as needed, in User Acceptance Testing as new lines are rolled out within the organization and provide feedback of results

SUPERVISORY RESPONSIBILITIES

  • This position has managerial responsibilities over a team of Quality Assurance Specialists

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • High School diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
  • Knowledge in a Membership and Enrollment Specialist setting required
  • Knowledge of Individual Family Health Plans, Federally Facilitated Marketplace and state-based exchanges required
  • Two to Three years’ experience in a quality assurance role required
  • Two to Three years’ experience in a customer service role required
  • One to Two years’ experience in a lead or supervisor role required 

PROFESSIONAL COMPETENCIES

  • Ability to participate in the discovery and resolution of root cause analysis for recurring issues
  • Use customer service best practices to ensure a positive customer experience (internal and external)
  • Strong communication skills, both verbal and written
  • Organized and able to prioritize work to meet deadlines
  • Able to work independently with little supervision
  • Able to thrive in an often-chaotic environment
  • Able to understand regulatory and compliance rules surrounding enrollment and eligibility
  • Strong collaborator, problem solver, and ability to work on cross-functional teams, problem solving, and working as a team
  • Strong coaching and leadership skills, ability to motivate employees and generate and maintain team unity
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
  • Decisiveness and attention to detail

LICENSURES AND CERTIFICATIONS

  • Producer licensing for Health & Accident may be required in the state in which an individual resides for OEP 2020 or before an individual will be able to transition into a FTE MES role. (Potential temp to FTE is a minimum of 6 months.)

ABOUT US
 
At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.
 
We’re Making Healthcare Right. Together. 
We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
BRIGHT ON!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • PowerShellLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlutterLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • InVisionDesign
    • SketchDesign
    • Lucid ChartDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM

Location

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.
Making Healthcare Better For All At Bright Health
Watch

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 3 different health insurance plans, all through Cigna (HDP, Premium HDP and PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We put 3% of your total earnings into your 401K plan and you are immediately vested in that. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks.

Culture
Volunteer in local community
Partners with Nonprofits
Bright Health, is proud to be a founding partner of the Healthy Living Coalition addressing global nutrition and food insecurity.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bright Health employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Family Medical Leave
Company sponsored family events
Bright Health sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

More Jobs at Bright Health73 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Legal
Operations
Product
Project Mgmt
Sales
Operations
new
Remote
Project Mgmt
new
Remote
Developer
new
Austin
Operations
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Austin
Project Mgmt
new
Remote
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Data + Analytics
new
Remote
Operations
new
Austin
Developer
new
Austin
Sales
new
Austin
Operations
new
Remote
Design + UX
new
Austin
Operations
new
Remote
Data + Analytics
new
Austin
Finance
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Product
new
Austin