ThousandEyes (part of Cisco)
We provide an exceptional end to end digital experience for our clients.
Austin, TX
Hybrid

Salesforce Administrator

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About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500. ThousandEyes is backed by Sequoia Capital, Sutter Hill Ventures, Tenaya Capital, Google Ventures and Salesforce Ventures, with headquarters in San Francisco, CA.

About the Role

ThousandEyes is seeking a highly motivated Salesforce Administrator to join our Sales Operations team. You’ll be a key member of our Sales Operations team and instrumental in defining the business processes to scale the company. As the point person for day-to-day operations, you’ll work closely not only with ThousandEyes’ Sales team, but also cross-functional business partners on the Marketing, Analytics and Finance teams. You’ll drive ongoing optimization of our Salesforce instance by responding to issues, developing processes based on best practices and implementing automation to increase efficiency. This position requires an individual who is team-oriented, excited to support a growing sales org and driven to produce high-quality results.

Qualifications

  • 3+ years of experience as a Salesforce Administrator, ideally within a high-growth, B2B business. Salesforce Administrator certification required
  • Solid understanding of Salesforce automation tools and experience with large data cleanup projects. Familiarity with Visual Flow, Apex, and/or Triggers is a plus.
  • Strong analytical and problem-solving skills. Able to think through scenarios, understand the impact to the business, provide and execute recommendations.
  • Excellent communication skills. Able to communicate effectively with different levels within an organization, create documentation and provide training to users with varying technical backgrounds.
  • Broad experience working with Executives, Marketing, Sales, Support, and Finance users and understanding their diverse needs.
  • Experience with Salesforce CPQ (Steelbrick), Marketo, Zuora is a plus.
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What are ThousandEyes (part of Cisco) Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations. We give every employee time off to volunteer in their local community.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
5 Cisco implemented days off a year "Day For Me"
Financial & Retirement
401(K)
401(K) matching
Employees can contribute up to IRS limits and Cisco matches their contributions dollar-for-dollar, up to 4.5 percent of eligible pay
Employee stock purchase plan
Employees who work more than 20 hours per week can purchase up to 10% of your Eligible Earnings, with an annual limitation of 25K.
Performance bonus
Charitable contribution matching
Donation match up to 25K to most non-profit organizations
Child Care & Parental Leave Benefits
Childcare benefits
Offered onsite at select Cisco locations
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
4 weeks of PTO per year
Paid volunteer time
10 days of paid volunteer time off per year
Paid holidays
Paid sick days
Company-wide vacation
Annual Cisco shut down where the entire company takes time off around the Holidays/New Year.
Office Perks
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Excellent medical, dental, vision, and life insurance. Generous ESPP, 401k match, hybrid work options, gym discounts, mental wellbeing, financial wellness, and other amazing programs. Catered breakfast and lunch with allergy-friendly options (when we are in the office)!

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