Salesforce Administrator
About Us:
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We love going to work and think you should too. We are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
LogicMonitor is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We encourage all people to come as they are.
We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
The Salesforce Administrator will lead the ongoing development of our SFDC deployment and other sales centric tools by partnering with LogicMonitor's internal teams to improve operational efficiency and deliver an amazing customer experience for LM employees. The Salesforce Administrator is responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. That include but are not limited to: Workflow Rules, Process Builder, Custom Object Creation, Security/Role Settings, Visualforce Programming, Lightning Components, 3rd Party Integration Management, and Production Support.
Salesforce Administrators will serve as a technical leaders and will be primarily responsible for architectural and design decisions, including third party integrations and connected systems.
Here's a closer look at this key role:
- Serve as primary system administrator for the Salesforce.com environment
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Complete regular internal system audits and prepare for upgrades
- Manage Salesforce.com data feeds and other integrations
- Coordinate the evaluation, scope, and completion of new development requests
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
- Work independently with members of the user community to define and document development requirements
- Bachelor's degree or equivalent work experience
- 3-5 years of experience as a Salesforce.com administrator
- SFDC Administrator, Sales Cloud, or Service Cloud certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
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