Have you got great skills as a developer, but want to broaden your horizons and move into a more customer-facing role? If so, here's your opportunity. As a member of the Customer Success organization, you'll spend your days working side by side with Customer Support, Professional Services, Sales, Marketing and Business Analytics teams, working to understand and optimize business flows related to customer activities.

You won't be just a resource or a number: your changes will be immediately visible to thousands of customers, improving their experiences and driving value to the company. You’ll be working on the front line, alongside the people who interface directly with our customers. It’s a fun and fast-paced role.

Our objective is threefold:

  • First, to infer more data from our customers' experience with the platform. The more we know about how our customers leverage our platforms, the better we can position our services to help meet customer use cases.
  • Second, to foster better interaction between the customer and the company through the development of internal toolsets and integration with third party systems.
  • Third, to drive innovation and efficiency through the constant evolution of product and customer offerings


This of course, is all done through solving problems with software. The job is no small effort: you're responsible for creating rich customer-facing user interfaces, interfacing with numerous back-end systems, designing and executing complex business logic, and working with amazing new technologies to enhance the real-time view of what's happening on the Internet - and how it affects our customers.

The ideal candidate is a fast-learning software engineer with experience developing for the Salesforce Platform. Experience with object oriented and scripting languages like Java and Python is a bonus.

You’ll have significant autonomy in how you design and implement your tasks, and will be responsible for the end to end lifecycle (design, development, testing, integration, documentation).

Requirements

  • Excellent object-oriented design skills
  • At least two years developing for the Salesforce Platform (Apex, Triggers, Visualforce, SOQL, SOSL)
  • Experience with Salesforce tools: Data Loader, Workbench, Flow and Process Designer
  • Experience with SQL databases (MySQL, PostgreSQL, Oracle)
  • Experience with front end development: Angular JS, vue.js, node.js, HTML, CSS
  • Previous contact with Java, Spring MVC, Java Servlet API
  • Experience with packaging & deployment tools - Gradle, Maven, Docker, Kubernetes
  • Are a fast learner and enjoy working with cutting-edge technologies
  • A standout "customer first" attitude
  • Amazing communication and problem-solving skills
  • Enjoy a fast-paced, dynamic environment

Responsibilities

  • Collaborate on the development of a customer-facing system resident in Salesforce.com
  • Access and manage data in third-party systems using REST APIs and webhooks
  • Maintain and develop new functionality of existing web applications
  • Full development lifecycle: design, development, test, documentation, release and follow up
  • Data analysis and visualization
  • Custom development in support of Customer Experience delivery objectives
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Technology we use

  • Engineering
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • VueLibraries
    • SpringFrameworks
    • TerraformFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

ThousandEyes is in the heart of Austin. Located downtown, we are next to great coffee shops, restaurants, and entertainment.

An Insider's view of ThousandEyes

What are some social events your company does?

At ThousandEyes we celebrate our employees each month with many different events that have ranged from birthday celebrations to a Halloween costume contest and a field day at Zilker Park. Our goal is to create an environment where we are celebrating our entire team!

Christie

Office Manager

How do you collaborate with other teams in the company?

With a globally distributed workforce, and a growing number of teams and functions that support our goals, collaboration and communication is such an important part of our culture and how we work. We invest the time and energy to bring our global workforce together in person at a few different junctures throughout the year.

Ryanne

Sales Optimization Director

How does the company support your career growth?

ThousandEyes supports my career growth as the business consistently grows year over year. As the business continues to scale and the inside sales team expands, there are new opportunities to add value with roles that weren't previously available in the past.

Mario

Account Manager

How would you describe the company’s work-life balance?

I believe ThousandEyes overall culture drives a positive work/life balance. Wellness is a DNA principle of ours, and it is truly taken to heart in all sense of the word. Top down, taking time away from work to spend quality time with family and/or doing what you love is encouraged and celebrated.

Doug

Account Management Director

What are ThousandEyes Perks + Benefits

Culture
Volunteer in local community
ThousandEyes participates in local philanthropy events, and partners with several different local organizations.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Stock Options and 401K. Medical, dental, vision and life insurance. Gym subsidy and commuter benefits. Catered breakfast and lunch with allergy friendly options!

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