Site Reliability Engineer I at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. 

BigCommerce, named a 2019 "Best Place to Work" in Austin, is looking for a Site Reliability Engineer I. In the Site Reliability Engineering team at BigCommerce, we work across multiple time zones to ensure the continued 24x7 availability and performance of the critical infrastructure that runs our platform. We believe that a fast, reliable and secure platform gives our customers the best chance of living out their entrepreneurial dreams and achieving ecommerce success.

In this entry level SRE position you'll be learning the skills necessary to administer and grow large-scale web architectures with well-versed technical veterans across a varied technologies and languages. Day to day, you’ll work in the shell on multiple servers and make changes to configuration management as you work to resolve issues raised to the team and implement new services as we grow.

 What you’ll do

  • Learn how to run, configure, scale, and design complex, highly-scalable and high-performing systems across a diverse range of technologies
  • Work with the team to ensure our platform exceeds availability, capacity, scalability, and performance goals
  • Actively monitor overall system performance, from the web clients through to the data stores with New Relic and Grafana
  • Assist in analyzing and tuning our systems, identifying bottlenecks, forecasting demand and planning capacity
  • Work with highly-skilled and experienced technical mentors and participate in self-learning initiatives to sharpen your skills and grow your career
  • Participate in patch management, incident response and blameless postmortems
  • Communicate with other engineers/stakeholders, describe problems succinctly to enable issue management
  • Encourage engineering ownership of products in production
  • Perform periodic weekday and weekend on-call duty as part of a global team of engineers

Who you are:

  • BA/BS degree in computer science or related field or equivalent experience
  • 2+ years handling customer-facing, high-availability, large scale web-based applications, including load balancing, caching, CDNs, and clustering technologies
  • Basic experience in 2 or more of PHP, Perl, Ruby, Java, Javascript, Python
  • You have an eagerness to learn new languages and technologie.
  • Deep understanding of web application architecture, including TCP/IP and HTTP, caching, load balancing, and databases
  • Knowledge of SQL (MySQL) tuning and optimization. Memcached, Redis, and Elasticsearch are also nice
  • Experience with tools such as Nagios, New Relic, Graphite, and statsd.
  • Some configuration management experience (such as Puppet) and desire to gain more
  • An open, transparent teammate and an eager learner, with a focus on getting it done
  • Maintain calm in crisis: balance judgement with courage to fix production problems
  • Have passion for building and operating large-scale commerce systems
  • Thrive working on concurrent problems, including issue triage and prioritization
  • Drive issues to completion. Marshal resources in high-pressure situations
  • Dedicated to the craft. You write clean, comprehensible, and well-documented code

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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