Site Reliability Engineer IV

| Austin
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Job Description
Q2 is seeking a Site Reliability Engineer to help Q2 deliver industry-leading uptime, top-notch performance and exceptional quality to over 10 million Online Banking users nationally. As a Site Reliability Engineer, you’ll be working on production systems that are utilized to deliver Q2’s Online and Mobile banking solutions to banks and credit unions. When these systems fail, you’ll have the skills and decision-making capabilities to quickly restore services, investigate root-cause, and develop a plan that mitigates future failures. When you’re not solving the world’s problems, you’ll spend time analyzing system performance and identifying ways to stabilize our environments. From developing deep Q2 application knowledge, performing configuration changes, working on monitoring systems, learning how to leverage automation to drive efficiencies, and troubleshooting critical infrastructure, your opportunities to make a significant impact at Q2 are endless.

Successful candidates will possess an innate desire to take on challenging problems and enjoy working cross-functionally with members of Support, IT, Development and Implementations.  The desire to help Q2 be the best and deliver industry-leading solutions motivates you to solve complex problems while remaining cool under pressure.

While being passionate about what you do, you also have the ability to work quickly and move from task to task. You will allow Q2 to move fast by providing realtime feedback on the performance of production systems.

Responsibilities

  • Realtime support of critical service disruptions
  • Collaborating across business and technology organizations, providing sound analysis and thought leadership
  • Working alongside our Incident Response Team, provide post mortem analysis of why services broke or became degraded
  • Proactively analyze client environments and identify opportunities to improve performance
  • Through the use of a wide breadth of tools, identify software bugs or misconfigurations and fix those issues
  • Work across various departments while leveraging your diverse technical skills to educate others
  • Recommends opportunities for process improvement and create process documentation
  • Demonstrate the ability to provide exceptional verbal and written customer communications
  • Facilitate the restoration of services
  • Facilitate and support lessons learned reviews
  • Participate in an on-call rotation

Qualifications

  • Knowledge of development languages such as Python, C#, and Node.js
  • Knowledge of T-SQL and ability to write complex queries
  • Basic knowledge of Linux and Windows Systems Administration
  • Knowledge of ACH processing and formatting requirements
  • Troubleshooting experience with Docker containers and other container orchestration technologies
  • The ability to interpret HAR logs
  • Experience with scripting languages such as Bash, Powershell, or Python
  • Foundational knowledge of VMWare or other virtualization solutions
  • Understand how to read network packet captures
  • General understanding of Content Delivery Networks
  • Foundational understanding of networks and the 7 layers of the OSI model
  • Experience working with ticket management and knowledgebase systems like Salesforce, JIRA,, and Confluence
  • Self-driven and effective in communication
  • Good Inter and Intrapersonal skills
  • World-class problem-solving skills
Additional Information

At Q2 we believe in working hard and playing hard. You’ll find this work to be rewarding with ample opportunities to make a meaningful, become part of an exceptional team, and contribute to Q2’s amazing culture.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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