Shipwell is transforming supply chains with better connectivity across people, systems and workflows
Austin, TX

Site Reliability Engineer (SRE) at Shipwell (Austin, TX or Remote)

| Austin | Remote
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About Shipwell

In a world where shipping expectations and complexity are greater than ever, Shipwell is on a mission to empower supply chain efficiency at scale across every company size, stage, and industry. Supply chain solutions today are highly disconnected, rigid, and difficult to use, but Shipwell is disrupting the status quo.  Our solution combines everything our customers need in a comprehensive platform that adapts as the market and business demands change, so they can effectively manage the entire process in one place and never have to rip and replace. Shipwell is proud to be recognized by industry experts as a leader in shipping and logistics, including Gartner Magic Quadrant for TMS and Forbes 2020 Next Billion-Dollar Startup.  Join us and be part of the Shipping Evolution(R)

About the team

Our shared services team manages our platform, infrastructure, and documentation. We're a cross functional team that includes a PM, SREs, backend engineers, a technical writer, and a QA engineer. We focus on developer experience and help the product focused squads adopt new technologies and best practices. Our major initiatives include CI/CD, a centralized auth service, RBAC, a unified alerts process, SOC 2 compliance, contract tests, adopting GraphQL, and adding an API versioning service.

What you'll do

  • Ensure uptime
  • Provide timely support to our engineers
  • Lead our on-call rotation and ensure we have 24-7 coverage on major issues
  • Improve the performance of our web applications
  • Level up our team as you teach them about Infrastructure
  • Work with our developers to launch new web services in the cloud
  • Help developers launch batch processing jobs in multiple environments
  • Pioneer the use of new AWS Services
  • Own our deployment processes and manage build systems like Jenkins
  • Support our regular deploys and CI/CD process
  • Participate in brainstorming sessions with the engineering team and contribute ideas to our technology and algorithms
  • Ensure that design is architecturally sound and follows engineering best practices with regards to scalability, maintainability, and reuse
  • Maintain up to date documentation on our infrastructure, DevOps, and SRE practices
  • Join a squad and participate in daily standups and sprint meetings
  • Participate in SRE and Infrastructure meetings
  • Work with our SRE team to improve our developer experience

What we're looking for:

  • DevOps (CI/CD) experience in a containerized environment
  • Amazon AWS Experience
  • Experience with a microservices architecture
  • Experience setting up system monitoring and alerts
  • Able to set up API gateways
  • Experience new applications in a development, staging, and production environment
  • Can set up one-click deployments in a build system like Jenkins
  • Strong database knowledge - both relational (E.g., Postgres, MySql) and NoSQL (E.g., MongoDB, Redis, Dynamo DB)
  • Knowledge of queues and message brokers
  • Expertise in Object Oriented Design and programming Experience coding
  • Python Expert at source control management with git
  • Proficient at System Design
  • Can optimize performance on a web stack
  • You've been on an on-call rotation
  • Hands-on experience with agile development methodologies
  • Familiar with automated testing


  • Deep experience on a number of AWS services, including IAM, Route 53, Document, EC2, ECS, Lambda, S3, EFS, RDS, Dynamo DB, Elastic Search, Kinesis, SageMaker, Athena. Terraform experience
  • System administration experience
  • Database tuning experience
  • Experience with system configuration management software like Ansible
  • Expertise in security Significant programming experience
  • Able to mentor developers and grow their DevOps knowledge
  • Experience designing scalable systems on a web stack

What we offer:

  • 401k plan
  • Generous parental leave
  • Competitive salary and equity opportunity
  • Team building events and office competitions
  • Friendly, talented, and inclusive company culture
  • Office in Austin, TX or 100% remote
  • Health, vision, dental, teladoc, STD, LTD, & Life insurance
  • Incredible growth opportunity at a fast growing company
  • Subsidized gym, cell phone, learning and commuter reimbursements
  • Receive an elite technology package to include a brand new MacBook Pro!
  • Here at Shipwell, we are a Remote Forward company. You have the opportunity to work at our office located in Austin, TX or you can choose to be fully remote.

Shipwell is an Equal Opportunity Employer and we will not tolerate discrimination or harassment of any sort. We do celebrate diversity and believe experience comes in different forms; many skills are transferable; and passion goes a long way. Diversity in our team makes for better problem solving, more creative thinking, and ultimately a better product and company culture.

For more information about Shipwell visit, or connect with us on Twitter @shipwell, LinkedIn, and

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Where we are

We're fully distributed, but our HQ is located downtown Austin where plenty of trendy bars, restaurants, and shops are located within walking distance

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Team GanttManagement
    • WordpressCMS
    • Google AnalyticsCMS
    • HubSpotCRM

What are Shipwell Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent Care FSA
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for all positions. We give people the option to work in an office or fully remote - the choice is yours!
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of Shipwell

What are some social events your company does?

Shipwell assumes you know how to do your job; outside of core office hours, you are allowed to set your own in-office times. Working from home to deal with a delivery or appointment is a simple notice to a manager, and you're encouraged to make use of the unlimited PTO!


Backend Engineer

What's the biggest problem your team is solving?

How a freight brokerage frees up cumbersome processes using technology! We strive to answer this question so people on the front lines can do more of what they do best. Our teams are the heaviest users and biggest advocates of Shipwell’s platform because it directly solves our industry-specific needs.


Carrier Compliance & Analytics Lead

What makes someone successful on your team?

What makes the team members on my teams successful is their ability to come in everyday with an amazing attitude, effort, and working together as a team!


Enterprise Carrier Sales Manager

How do your team's ideas influence the company's direction?

Everyone on the team shows up with a unique perspective. We don't train people to be sales robots because sometimes new ideas can drastically improve how the entire team operates. That sort of ingenuity influences our entire company.


Strategic Account Manager

How do you collaborate with other teams in the company?

Being a data scientist I spend about 50% of my time with stakeholders, customers, sales representatives, & the carrier success team, to understand how they work and how we can help them. One of the most important lessons I have learnt at Shipwell is that listening is key!


Associate Data Scientist

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