Q2 seeks a Sr. Director of Hosting Architecture in Austin, TX leading Hosting Operations in a fantastic company that has placed on Austin’s Top 10 places to work for the past 9 years. 

Reporting directly to the CIO/SVP, this role is responsible for leading IT Operations to ensure our domestic and international technology infrastructure and operations are reliable, available, scalable and secure.

We are looking for someone who is composed under pressure, someone who is a self-starter, can quickly assess priorities, engage resources and drive to resolution. Our ideal candidate will be team-oriented, have strong technical, communication and organizational skills, enjoy solving issues within a fast-paced and exciting environment. The success of this individual is dependent on their ability to build and maintain strong internal customer and employee relationships.

RESPONSIBILITIES:

• Workforce and workload management; responsible for the daily management of highly technical employees that are engaged in Hosting Operations
• Plan, conduct and coordinate systems programming activities in support of both data center, public cloud and lab systems, including infrastructure/platform, build and deploy, product provisioning and system administration
• Monitor design processes and prepare reports on systems projects while seeing ahead to the future possibilities
• Accountable for Problem Management, issue resolution, and escalation by taking a broad view when approaching issues using a global lens
• Conduct and prepare feasibility studies for new applications or revisions to existing applications
• Review current status of systems, performance, capacity, and health; prepare recommendations for systems improvements by creating new and better ways for the organization to be successful
• Select, develop and evaluate personnel to ensure the efficient operation of their function
• Responsible for the integrity of the operation environment, through Change Management, Configuration Management, Release Management, and Data Security
• Responsible for Service Level Management and reporting; responsible for appropriate practices to ensure Service Level goals are maintained and accountable for product results and quality
• Manage Vendor and Customer Contracts
• Responsible for maintaining the required Compliance Information Technology Certifications required by the business; establish, document and enforce various policies, procedures, and execution required to pass auditing

REQUIREMENTS:

• 7 + years IT Operations and staff management experience
• 7 + years’ experience in Data Center and Hosting Architecture technologies working with hybrid teams to successfully deploy software in both Legacy Data Centers and Cloud environments
• Strong Business Insight: a proven history of applying knowledge of business and the marketplace to advance the organization’s goals
• Strong Financial Acumen: the ability to apply understanding of key financial indicators to make better business decisions
• Action Oriented: take on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
• Manage Complexity: make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
• Drive Engagement: create a climate where people are motivated to do their best to help the organization achieve its objectives
• Drive Vision and Purpose: paint a compelling picture of the vision and strategy that motivates others to action
• Instill Trust: gain the confidence and trust of employees, coworkers and stakeholders through honesty, integrity and authenticity
• Cultivate Innovation: create new and better ways for the organization to be successful
• Strategic Mindset: see ahead for future possibilities and translate them into break through strategies
• Collaboration: build partnerships and work collaboratively with teams across the business to meet shared objectives