Sr. Network Software Engineer (Stores)

| Austin
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H-E-B Digital is seeking new Partners! H-E-B is not only a grocery retailer, but also a leading innovator in technology and this is an exciting time to join our team.  We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 120,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.  

Since 2015 H-E-B Digital has been investing heavily in our customers' digital experience, innovating our technology stack that supports our brick & mortar business and supply chain operations, reinventing how customers find inspiration from food, and how we ultimately help customers leverage amazing technology getting food into their homes. This is an exciting time to join H-E-B Digital, and we're hiring across the stack of our challenging distributed systems. Our digital solutions are growing in popularity and adoption—from manufacturing all the way to Curbside and Home Delivery. If you're someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Culture

 

Our Partners thrive The H-E-B Way. In the Senior Software Engineer - Core Network Edge(Stores) job, that means you have a…

HEART FOR PEOPLE... you have a passion for mentorship and guidance, and love for the direct person-to-person interactions that create strong bonds between teams.


HEAD FOR BUSINESS... you have an ownership mentality and a consistent track record of timely delivery of high-quality software.


PASSION FOR RESULTS... the ability to guide the discussion, remove roadblocks, and provide guardrails for your team as they identify challenges and propose solutions

 

Overview

The HEB Core Network Engineering team is growing and we’re looking for a talented, experienced, highly motivated engineer with a proven networking and software development background to transform and improve operations efficiency and reliability of our dynamic, fast-growing Stores networks. Our customers demand the highest quality and reliability and challenge us to be best-in-class every day. The Core Network Edge (Stores) Engineering team is responsible for design, build, and support of foundational network and security solutions for Stores that allow our partner Digital teams to deliver responsive, highly available, and reliable solutions to H-E-B business partners and customers.

As a Senior Software Engineer - Core Network Edge(Stores), you will be responsible for supporting the end to end lifecycle management, automation, security , design , deployment, capacity planning, operations, observability and reliability of HEBs Store networks. You will support the overall development and delivery of new designs and services into the Stores networks and partner with internal customers, field services, engineering, development and product teams to achieve successful outcomes for the business. The right candidate will be comfortable operating in a fast-paced agile environment with minimal the supervision and will serve to be a solid asset in driving continuous process improvements, technical implementations, network automation practices in this domain. You will support the professional development of other junior members on the team.

What You'll Do

 

  • Help drive the design, implementation, support, security of network software, hardware, services that are critical to Stores Network health
  • Drive and support security, compliance, reliability, and availability through participation in service health reviews and cross-team strategic/service alignment discussions
  • Serve as an Experienced Asset on operations of HEBs production Stores networks and proactively research, learn, and deploy new technologies to evolve, scale the network to support edge workloads
  • Write, develop, debug, perform peer code reviews to support the development, testing and integration of new hardware and software platforms into the Stores network
  • Help build, support and maintain automation frameworks to support Stores Network Infrastructure operational activities to reduce toil: device certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, compliance auditing, decommissions, circuit maintenances, observability etc
  • Help identify inconsistencies within Stores network infrastructure environment and drive process improvements and efficiency through service redesign via automation for frictionless network service delivery
  • Participate in a 24x 7 on-call rotation with other members on the team to support the Stores network infrastructure and serve as an escalation point of contact for critical production impacting incidents
  • Contribute to technical deep dive discussions to better escalation and emergency responses with detailed postmortem, root cause analysis while addressing issues systematically to prevent future occurrences incorporating findings and fixes into DevOps sprint planning cycle
  • Design and deploy suitable testbeds for testing Networking software and hardware components
  • Interface with Digital Information Security Office, Security Operations , Compliance and business customers to design and deliver security-related enhancements and solutions in accordance with existing compliance standards(HIPAA, PCI etc)
  • Help write and publish, quality policies, standards, procedures, technical documents, automation scripts/workbooks pertinent to the Stores network environment
  • Help define and evangelize key network service performance metrics to meet service availability requirements for Stores networks
  • Proactively manage projects and BAU task priorities, deadlines, deliverables with proficient workload planning
  • Build cross-functional relationship with partner foundational technology teams, vendors, WAN service providers to manage day-to-day operations and reliability of the Stores network

 

Who We Are

 

  • H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $32 billion.
  • We hire talented people, 120,000+ Partners, and give them autonomy to be creative in how they impact the business.
  • We’re a Partner-driven company with a Bold Promise – Because People Matter.
  • We embrace Diversity and Inclusion as core values and support them with thriving company-wide programs.
  • We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day.
  • Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources – People – drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company.

Who You Are

 

  • Bachelor’s degree (or higher) in a field related to Electrical Engineering, Computer Science, Software or a related technical discipline or equivalent practical work experience
  • CCNP,CCIE, ACEP, ACEX, NSE7/8 or similar industry network-based certifications is a huge plus
  • 5+ years of experience managing large scale multi-vendor , multi-protocol enterprise networks and/or network projects
  • 5+ years of professional software development coding in higher-level languages (e.g., Python, C++, Go, Rust etc.) and deep knowledge of automation technologies, frameworks and network vendor APIs, workflow systems (Ansible, Puppet, Jenkins, Terraform, REST, YAML, JSON, Batfish, JINJA2, Netmiko, Netbox, Batfish, Git, Slack ChatOps etc)
  • 3+ years of demonstrated experience with network automation (e.g. automated provisioning and remote configuration of switches, routers firewalls; flow-based analysis and predictive modeling of traffic in dynamic routing environments etc)
  • 3+ years of experience with routing protocols such as BGP, EIGRP, OSPF and MPLS; LAN & WAN technologies including L2/L3 VPNs, EVPN, P2P, EVPLS, SD-WAN, IoT, satellite, cellular APN, 4G LTE, 5G etc to support configurations, troubleshooting, performance tuning for HEB Stores networks
  • 3+ years of experience with stateful firewalls, non-stateful filtering and packet inspection with working knowledge of network security protocols and functions (SSH, HTTPS/SSL, AAA,VPN, GRE, IPsec, NAT, ACLs etc)
  • 3+ years of experience implementing/maintaining monitoring and alerting for production network systems with working knowledge of network management protocols (SNMP, XML, syslog, NetFlow, Netconf etc)
  • Solid knowledge of standard industry networking protocols (IP, ICMP, UDP, TCP, SSL, DNS, HTTP, HTTPS, IPAM, NTP, DHCP, HSRP/VRRP/GLBP, ARP, STP, Trunks, Port-channel, LACP, L2 ECMP 802.1x etc)
  • Experience developing and understanding network device configurations for one or more vendors (Fortinet, Aruba, Cisco, Linux, etc.)
  • Proficient in troubleshooting, mitigating, documenting network hardware and topology failures with focus on root cause identification to prevent future incident occurrences
  • Experience with network analysis and performance metrics
  • Experience with Microsoft PowerPoint, Visio, Lucidchart, Ilograph or other diagram and presentation tools
  • Experience in Agile software development methodology, continuous integration and continuous deployment approaches and tools
  • Experience partnering with highly technical engineering and non-technical customers, field services teams to solve open ended issues
  • Experience with IT change management best practices
  • Highly effective in dealing with customers during problem resolution and operating efficiently under pressure

 Do you have what it takes?

 

  • Solid understanding of edge networking and security architectures
  • Demonstrated experience in developing network and security solutions programmatically
  • Knowledge of automation, performance testing and associated tooling and frameworks for networking and security platforms
  • Good understanding and awareness of the process for designing, coding, executing and documenting results network/security builds, changes, incidents etc
  • Must be able to work in a 24x7 team on call rotation, with ability to drive into workplace for critical events/needs if required
  • Solid understanding of process implementation, workflows and organization expectations
  • Ability to prepare / present quality-specific information to peers with sufficient notice and preparation time
  • Excellent Analytical skills
  • Extensive troubleshooting and problem analysis skills
  • Excellent workload management and prioritization skills
  • Excellent verbal / written communication and presentation skills
  • Self-motivated with a sense of urgency
  • Ability to work in an open office work environment
  • Ability to adapt to change in the work environment
  • Strong ability to influence peers
  • Great passion for quality and attention to detail
  • Ability to sit in front of computer during scheduled work hours with appropriate breaks while maintaining a high level of alertness
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Technology we use

  • Engineering
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    • PythonLanguages
    • SwiftLanguages
    • HadoopLanguages
    • ReactLibraries
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    • OracleDatabases
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    • IllustratorDesign
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    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

2416 E 6th St, Austin, TX 78702

An Insider's view of H-E-B

What’s the vibe like in the office?

What really drives the vibe at our office is our incredible people. Everyone at HEB Digital has a unique expertise to learn from, and we are always encouraging each other or willing to offer a helping hand. It’s the same friendly attitude I know from decades of shopping at HEB, and it’s a true joy to be a part of as a member of our digital team.

Laura

Software Engineer II

What's the biggest problem your team is solving?

The biggest problem the team & I are solving is bringing Curbside & Delivery to the forefront of the H-E-B mobile app. In this modern workflow, customers will be treated to a white-glove experience within the app; searching, browsing, and sorting at your at your finger tips! I'm personally focused on the C's: Coupons, Cart, & Checkout.

Kayla

Sr. Product Manager

What makes someone successful on your team?

The opportunity & impact you can have at H-E-B truly is unmatched. We’re building a huge team of design-oriented, user-centric problem solvers. Folks who are passionate about shipping solutions to millions of loyal customers. It’s the challenge of a lifetime! You need to be hungry to compete against the biggest names out there in grocery & retail.

Evan

Senior Director, Product

How do your team's ideas influence the company's direction?

By building heb.com to be a reflection of the amazing experience that customers have in our stores, we can build a tremendous foundation for HEB’s digital presence. Similarly the innovations and designs that we implement on the UI engineering team will build towards a uniquely successful in-store experience for our communities.

Anna Louise

Engineering Manager

What does career growth look like on your team?

At H-E-B, the scope of interesting challenges is big! We’re building a team that is passionate about making an impact on users, the organization, & want careers where they can stay curious & work on problems spanning many verticals of expertise. Our Partners are connected to opportunities that will excite them, grow their design & leadership skills

Angela

Senior Director, Design

What are H-E-B Perks + Benefits

H-E-B Benefits Overview

Valued Partner Perks Card
We appreciate all that our Partners do. That’s why, as a Valued Partner Perks member, you’ll enjoy a 10% discount on all H-E-B Own Brand Products, plus enjoy additional offers and special savings throughout the year.

Partner Health Plan
From head to toe, and everything in-between, our Partner Health Plans have you (and your loved ones) covered.

Partner Stock Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock!

401K Plan
Because we care about the future of our Partners, our 401k plan offers a $1.60 match for each dollar contributed up to 2.5% of your salary.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
At H-E-B we believe that a company of Owners will outperform a company of employees any day of the week. The Partner Stock Plan allows Partners to share in the performance of H-E-B stock.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

A job at H-E-B is an opportunity for a rewarding, never boring, career. An opportunity to utilize your talent and strengths to innovate and make a difference across multiple areas of the business, from stores, to corporate, to Manufacturing, Warehousing, & Transportation.
Your Career at H-E-B can be anything you want!

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