Sr. Skills Architect at Pluralsight (Remote)

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Job Description:
The Opportunity
The Skills Architect Consultant (SAC) possesses an enterprise-level understanding of the skills that are demanded by technology professionals across a variety of industries. In general, this translates to a working knowledge of skills needed to support functional disciplines such as software development, cyber-security, data science and analytics, and information technology. This individual is not required to be a deep subject matter expert in any one area but is able to keep current on trends across a broad range of technologies. This role will be 30% consultative and 70% implementation oriented, e.g. assisting the customer in deploying technology skills development initiatives.
The SAC acts as an expert consultant, assisting Pluralsight business customers to achieve their technology strategies and initiatives. This is accomplished by assessing individual learner, team and corporate level technology objectives and assisting the customer to implement programs and best practices that allow technology skills development to be effectively integrated into existing work streams. This includes providing expert guidance and recommendations that will assist the customer in optimizing the value they recognize from the Pluralsight platform. This role requires the ability to team effectively with sales, customer success and product teams to ensure a successful customer outcome.
You're committed to being a team member that:
  • Sees the success of your team members and the company as part of your responsibility.
  • Delivers solutions that are creative, forward-thinking and meaningful to the business.
  • Can quickly see the most appropriate strategic solution given all the facts, present that solution in clear and positive manner to gain support from internal and external groups
  • Approaches others in a genuine and honest way and always assume positive intent in others.
  • Gets results through agreements and are fully committed to satisfying all agreements or communicating early and often if those agreements cannot be satisfied.
  • Actively explores new ideas and pushes boundaries, being willing to re-look at anything any time with the belief that what we are currently doing may not be accessing what is possible
  • Seeks to understand where others are coming from and without allowing his/her own context to get in the way.

What you'll own:
  • Serving as an expert internally and externally on the resources available through the Pluralsight Technology Learning Platform.
  • Regularly consulting with prospective and existing customers, reinforcing the value Pluralsight provides in building applicable technology skills across all skills levels and disciplines.
  • Conducting discovery sessions with our customers to understand business objectives and create a clear path to success through the effective delivery of Services.
  • Providing specific, in-depth course & strategic recommendations, as requested by Pluralsight customers.
  • Functioning as the escalation point and primary liaison between sales, customer success and product leadership. This includes being the first resource to the sales team in answering questions related to service delivery within an account.
  • Defining and reporting on key performance indicators, e.g. customer facing utilization, project hours, performance to SLAs, customer engagement effectiveness, etc.
  • Regularly engage with and support Pluralsight sales and success teams, via meetings, coaching / mentoring sessions, and ongoing strategic guidance.
  • Identifying training opportunities, product enhancements, and sales collateral that is beneficial to Pluralsight corporate sales goals, and assist in various capacities to produce / implement those new programs, features, and assets.
  • Serving as an input to product marketing to produce and maintain tools and other deliverables to support customer service needs (FAQs, competitive comparisons, etc.).
  • Work with product leadership to influence strategic decisions such as author onboarding, course development, and library roadmap.
  • Serve as a consultant and key contributor to tools & resources that help improve internal team's working knowledge of Pluralsight learning content.
  • Work with your team to build scalable solutions and enhance existing services.

Experience you'll need:
  • 7+ years' experience providing enterprise level consulting in a SaaS environment
  • 5+ years' experience providing technical account leadership (or similar technical leadership) e.g. Technical Account Manager, Implementation or Technical Onboarding Consultant, etc.
  • Demonstrated experience with executive level presentations, enterprise sales and/or professional speaking engagements.
  • Experience in presenting and communicating technology concepts to executives at a strategic level.
  • Excellent business acumen with ability to translate complex technical subjects or features into value-based, strategic conversations.
  • Experience with the processes of technical needs assessments, software system analysis, requirements gathering.
  • Ability to quickly understand true root causes of customer content requests and deliver consultative, executive-level recommendations.
  • Self-starter who is able to effectively time manage, prioritize, produce with autonomy, and provide visibility to key initiatives.
  • Strong operational aptitude balanced by a highly-effective interpersonal skill set.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • Vue.JsLanguages
    • NGINXLanguages
    • ReactLanguages
    • NodeLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • .NETFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Feed off the energy of Downtown Austin. Sit in the grass of the Capital, talk business over Medici coffee, and become a regular at a local lunch spot!

An Insider's view of Pluralsight

How would you describe the company’s work-life balance?

Oh, it is incredible here. Pluralsight constantly reminds me how important I am to the company both personally and professionally. Pluralsight creates a space where I can work, grow, and connect with similar people in so many different parts of the world while still leaving enough room for me to focus and find joy in my personal life as well.

Chris (he/him)

Executive Assistant to the CMO

What's the biggest problem your team is solving?

The goal of a user profile is to provide a sense of identity in a personalized and centralized portfolio. Today, users provide this data in many different ways throughout the platform. Our greatest challenge is to build a unified profile with a centralized view of a user’s data to paint one clear picture of all their interactions in the platform.

Anesha (she/her)

Senior Product Manager | seeColor ERG Chair

What does career growth look like on your team?

We embrace a mindset of continuous improvement and encourage team members to take ownership of their careers. As part of that, we advise leaders and team members to co-create development plans. Whether it be up-skilling, re-skilling, or expanding their influence we believe in investing skills development and facilitating growth experiences.

Ai-ling (she/they)

SVP of Skills Content Platform

What makes someone successful on your team?

A successful individual brings their true self to work. Teams do not benefit from a group that contains like minded individuals from similar backgrounds. We learn so much from each other and about ourselves when we have a team with diverse ways of thinking and experiences. It also creates a healthy, challenging environment that befits the company.

M.A. (she/her)

Sr. Manager, Product & Technical Support

What are Pluralsight Perks + Benefits

Pluralsight Benefits Overview

LIVE YOUR BEST LIFE
In and out of the office

UNLIMITED PAID TIME OFF + 4 recharge weeks (2 company-wide, 2 individual)
Take time off when you need it. And we actually want you to use it.

PARENTAL LEAVE
Welcome your newest addition, whether by birth or placement, with 16 weeks of leave + 6 weeks of flex return.

WELLNESS
Stay on your A-game with standing desks and gym reimbursements.

MEDICAL COVERAGE
Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility. Plans include mental health, infertility, bariatric, and acupuncture coverages.

TOTAL REWARDS
Feel appreciated with fair salary, bonus plans and 401k matching with immediate vesting.

OFFICE (AND HOME OFFICE) PERKS
Level-up office life with a snack wall, catered lunches and free massages, or for remote employees, make work from home work for you with our Remote Workspace Reimbursement program

TUITION REIMBURSEMENT
Learn something new and let us help you with the bill.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Women @ Pluralsight, seeColor, PRIDE @ Pluralsight
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Even when your office is your living room, it can be good to get away from it. All Gurus get four weeks paid time off, 10 sick days, and enough holidays to make a banker blush.
Paid Volunteer Time
Paid Holidays
We offer all employees paid time off for all major holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Pluralsight reimburses up to $50 per month for health and fitness services and activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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