We Are Hiring
At Ascension, our technology teams drive impact through reimagining how we deliver a people-centered healthcare experience and creating the solutions to do it.
The Sr. Solution Engineer provides technical support for solution design and deployment for changes in the Data Networking environment. Additionally, the Sr. Solution Engineer supports the Manager of Solution Architecture and the Solution Architect - Network as an SME for guidance on Network standards and lifecycle feedback.
What You Will Do
Functional Responsibilities:
Solution Design, Build and Deploy

• Reviews and approves Low Level Design documentation and configurations developed by Managed Service Providers (MSPs)
• Manages the deployment of technical solutions and the technical teams in implementing the change; maintains the capability to develop detailed solution designs when required
• Supports research, planning, and recommendation of hardware and software choices to meet business needs
• Interfaces with vendors to develop detailed Bill of Materials (BOMs) for hardware and software requirements
• Validates and assists with test case development for Unit, QA and System Integration testing to ensure error-free viability of the solution in the production environment
• Partners with BAs and power users to develop and oversee UAT including test case development and test results evaluation; manages defect escalation and business impact analysis
• Identifies measurement criteria and metrics where appropriate to ensure that the system/solution is performing adequately according to the prescribed specifications; collaborates with Service Delivery Managers to review anomalies and resolve root cause of issues
• Participates in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines
• Provides input for the development of detailed project work plans and effort estimates for solution development
• Communicates technical requirements in enough detail to IT stakeholders across domains, and conversely communicates technical solutions with BAs in non-technical terminology
• Understands and follows corporate architectural guidelines, standards and policies
• Facilitates interactions between MSPs / 3rd party vendors and internal service delivery team as necessary for technical support related to transition of changes into production

Technical Support

• Stays abreast with industry best practices for infrastructure or application area of focus and supports continuous improvement activities to increase the cost effectiveness and/or quality of delivery of related services
• Assists in selection of tools that are required to support the service tower/domain for monitoring and measurement of metrics and compliance with service levels, or user expectations
• Produces technical documents that describe the appropriate functions and features of services/solution
• Provides financial input on department or project budgets, capital expenditures or other cost estimates as requested
• Engages users to understand symptoms, and identifies potential root causes of user issues and dissatisfaction

Leadership/Interpersonal Skills

• Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
• Listens carefully to understand various points of view and conveys understanding of the comments and questions of others
• Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
• Builds trust and respect with key stakeholders and gains support for change
• Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
• Brings appropriate individuals together to accomplish business objectives; facilitate access to critical competencies; knows who to call/involve

What You Will Need
Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:
• 1 year of experience required.• 4 years of experience preferred.• 2 years of leadership or management experience preferred.
Additional Preferences

• 5+ years of experience in designing and deploying technical solutions in a large-scale complex environment
• Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes is preferred
• Possess breadth of knowledge and experience in multiple domains of information systems (e.g., servers, storage, database, middleware, application technologies, networking, security)
• Healthcare provider industry experience is preferred

Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
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