Staff Site Reliability Engineer

| Austin | Remote
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About the role

Our SRE team is responsible for the overall performance and reliability of Evernote’s service and products. This includes software and infrastructure used by over 200 million passionate and engaged users around the world, with billions of notes and files. SRE creates and manages the resilient and scalable compute, network, storage, and database systems that serve as the foundation of Evernote. As a Staff SRE, you will contribute to the ongoing mission of delivering an exceptional service to our users.


What you will do

  • You will research and analyze new technology to solve problems at all layers of our stack
  • You will partner closely with engineering teams to maintain and scale our platforms that run our software
  • You will own the development of technical standards for new services that ensure success in production environments
  • You will publish internal design documentation and procedures that provide detailed specifications for the engineering audience
  • You will develop software and maintain automation systems to reduce toil and to run our infrastructure at scale
  • You will design and implement secure solutions with our Security team to protect our users’ data
  • You will champion our SLOs and continuously improve them
  • You will act as a subject-matter expert for critical infrastructure and provide mentorship for the department in those areas
  • You will participate in an on-call rotation to help maintain the availability of our service so that users always have access to their data

What you've done

  • You take initiative and lead by example to motivate your peers
  • You focus on quality to build resilient, scalable, and maintainable systems
  • You make decisions based on data and exercise judgement to balance risks and rewards
  • You partner with your teammates and thrive in a collaborative environment to tackle challenging technical problems
  • You share enthusiastically with your colleagues and provide strong mentorship
  • You write excellent documentation that inform and influence your audience

Who you are 

  • You have 6 or more years of experience running a large-scale, online web service in a cloud environment
  • You know Linux systems like the back of your hand and mastered the fundamental TCP/IP networking protocols
  • You are an expert in Kubernetes and cloud-native infrastructure
  • You have worked with product teams to launch and run distributed microservices and have experience with service mesh platforms such as Istio
  • You have integrated and used third-party metrics and monitoring platforms such as Datadog and Pagerduty
  • You have successfully deployed configuration management and automation systems
  • You are an expert at debugging complex systems and incident response
  • You have developed extensible and maintainable software and tools that make an SRE’s job easier
  • You have Google Cloud Architect certification or equivalent experience

Skills that are particularly meaningful to us

  • Google Cloud Platform: VPC networking, firewalls, load balancing, GCE, GKE, GCS, PubSub, Spanner, App Engine, BigQuery, BigTable
  • AWS: EC2, S3, ELB, VPC networking
  • Monitoring: Pagerduty, Datadog, Splunk, nagios
  • Tools: Ansible, Puppet, Helm, Jenkins, Cloud Deployment Manager, Terraform
  • Infrastructure: Kubernetes, HAProxy, Envoy, Elasticsearch, Consul, Istio, Vault
  • Programming: Python, Java, Node.js, Go, shell

We are committed to an inclusive and diverse Evernote. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global Evernote Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ProseMirrorLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google CloudFrameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • AirflowFrameworks
    • BigData TechnologiesFrameworks
    • SplunkFrameworks
    • DataDogFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • SpannerDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • JIRAManagement


3300 N. Interstate 35 , Austin, TX 78705

An Insider's view of Evernote

What's something quirky about your company?

A quirky thing about Evernote is the level of access provided to company leaders. While a lot of companies have open plan offices, I'm not sure for how many companies that same open spirit infuses communications and interactions. At Evernote, input from employees is encouraged and considered. If you're a member of the Notable Herd, you are heard.


Director, Customer Experience

What does your typical day look like?

I help build Evernote's new mobile apps. This entails conversations with Product, QA, and Design to strengthen the feature descriptions. We research tools, and as we're building, test drive our new feature. We put a lot of effort to review our teammates' code and keep our quality and performance high. We have plenty of fun breaks at the office.


Software Engineer

How do your team's ideas influence the company's direction?

Our team provides fast and comprehensive service to 200M users worldwide. We educate our customers on our platform features and resolve issues through multiple channels. We raise the voice of our customers and inspire feature creation to make our user's lives easier. By doing this, we increase customer lifetime value and company financial health.


VP, Global Customer Experience

What are Evernote Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Evernote Corporation has a Section 125 Plan available through Discovery. One debit card is issued per user and can be issued for both FSA and HSA.
Disability Insurance
We offer full benefits (medical, dental, vision, life and disability insurance, and 401K), and cover 100% of the employee premium and 70% of any dependent coverage elected.
Dental Benefits
The dental plan is provided by Guardian Dental PPO.
Vision Benefits
Vision benefits are covered through VSP.
Health Insurance Benefits
We offer full benefits (medical, dental, vision, life and disability insurance, and 401K), and cover 100% of the employee premium and 70% of any dependent coverage elected.
Life Insurance
Evernote makes available Life, Accidental Death and Dismemberment, Short Term and Long Term Disability Insurance for all benefits eligible employees at no cost to the employee, through Cigna.
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
The Evernote 401K Profit Sharing Plan is provided through Vanguard and administered by Sequoia Benefits. Employees may participate immediately upon hire and are allowed to change their deferral amount
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is important to us, and new parents are encouraged to take time off when welcoming a member to the family. We offer 6 weeks of additional paid leave.
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

This is a place where your authentic self is celebrated. Our product is built from our passion; we are constantly evolving our business and culture in order to meet the needs of our customers and employees that impact and inspire us everyday!

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