Support Tools Developer at BigCommerce

| Austin
!Sorry, this job was removed at 1:40 p.m. (CST) on Friday, March 13, 2020

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. 

BigCommerce, named a 2020"Best Place to Work" in Austin, TX, is looking for a Support Tools Developer. The role is responsible for the development and maintenance of an internally created system of tools, charts, and reporting utilized by the BigCommerce Client Success Services organization. You will report directly to the Director of Workforce Management and Analysis while working alongside a seasoned Support Tools Developer and will handle smaller backend projects as well as a front end redesign.

What You’ll Do:

  • Work extensively with various SaaS REST, JSON, XML and SOAP APIs to gather data for internal consumption.
  • Work with the various stakeholders under Client Success Services to translate requirements into deliverables like dashboards or data tables needed for measuring performance. 
  • Develop in-house tools that help improve the efficiency and consistency of Client Success Services processes
  • Develop and document a software environment that is scalable and user-friendly, helping ensure that future developers are able to effectively work with existing code.
  • Update and maintain internal documentation on how each module functions so that internal stakeholders can easily understand how the results are calculated and intended to function.
  • Work on multiple projects simultaneously, both independently and as part of a team to achieve goals.
  • Use our internal ticketing system, JIRA, to create, monitor, and document the status of tools requests through completion, keeping stakeholders regularly informed of progress
  • Follow the prioritization board in JIRA to deliver tool updates in a consistent and timely fashion.
  • Regularly seek and provide feedback on the effectiveness of current support tools.
  • Troubleshoot Bug Reports and user problems, recommend solutions, document and deliver information on bugs, patches, updates, etc to appropriate stakeholders.
  • Regularly verify the accuracy of existing tools and modules to ensure they continue to correctly produce the expected results.

Who You Are:

  • Bachelor’s degree in Computer Science or related field.
  • 1+ years of relevant experience.
  • Ability to self-teach through problem-based learning or experiential learning techniques.
  • 65% Front-end and 35% Back-end developer comfortable using a combination of HTML, JavaScript, CSS, and Ruby to produce a UX first experience for our internal customers.
  • Ability to grasp new concepts quickly and the flexibility to adjust to constantly changing requirements, schedules, and priorities.
  • Excellent analytical, troubleshooting, and problem-solving skills to solve complex data challenges.
  • Ability to utilize or quickly learn SQL, Ruby, and JSON queries to perform complex operations and to build output data into effective web-based reporting through libraries like HighCharts.
  • Basic knowledge and understanding of data models and/or the ability to interpret functioning database designs.
  • Self-starter with a drive to achieve goals independently as well as in teams.
  • Solid grasp of user interface and design concepts associated with data reporting structures.
  • Ability to accurately sort and analyze data and develop and maintain SQL databases.
  • Understanding of Salesforce and Five9s reporting environments and APIs preferred. 

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

Current BigCommerce Employees: Please use the internal job board to apply for openings.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in Local Community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open Door Policy
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team Workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-Work Program Post Parental Leave
Company Sponsored Family Events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Mentorship program
Career mentorship is available.
Continuing Education Stipend
Online Course Subscriptions Available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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