Systems Integration Engineer

| Hybrid
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About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for being better everyday and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with our headquarters in Santa Barbara, California and offices in London, Singapore, and Chengdu, China. 

What You'll Do:

Are you fascinated by the inner workings of technology systems? Can you solve one-off technical problems with little or no guidance? Are you gifted with both technical know-how and the attention to detail to deliver an excellent product and customer experience? The Monitoring Engineer role isn’t a standard off-the-street Software Engineering role. You’ll be in a unique position to develop and improve the core LogicMonitor monitoring modules, (DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions), and all future monitoring modules within the product.

A successful Monitoring Engineer will – in coordination with the Manager of Monitoring Engineering, Product, Support, Professional Services, and our customers – create and refine monitoring that gathers actionable metrics, present these metrics in logical and consistent way, and alert according to best-practices.
Ready to step outside of your comfort zone? Your deep understanding of our software solution and what makes it great means that you’ll get to work closely with Marketing to help tell our story and demonstrate our value. In addition to generating basic marketing content for new technologies, you’ll have opportunities to write technical blogs, conduct webinars, and even work the LogicMonitor booth at a tech conference.

Here’s a closer look at this exciting role:

  • Create new LogicModules based on company strategic priorities and customer needs
  • Maintain existing LogicModules based on strategic priorities and customer feedback
  • Continually develop deep understanding of LogicMonitor technologies to devise custom monitoring strategies
  • Research technologies and provide statement-of-work guidance & SKU quoting for custom and/or expedited monitoring requests
  • Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions
  • Provide exceptional service to customers during the course of development (timely emails and calls to clients, professional/courteous services, etc.).
  • End-to-end management of the LogicModule request process, using our ticketing system to follow development through to completion
  • Make improvements to our lab infrastructure as needed to assist in the development and simulation process
  • Educate colleagues and customers by creating both internal and customer-facing documentation
  • Conduct security review on LogicModules submitted to the Exchange by the community

What You'll Need:

  • Demonstrated understanding of IT operations and/or system & network administration
  • Demonstrated ability at scripting in any modern high-level language (Ruby, Python, Javascript, Perl, Java, C++, PowerShell, etc.)
  • Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.)
  • Passion for technical problem solving with IT systems and networks
  • Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy

About You:

  • Enjoys technical problem solving
  • Able to quickly develop competencies in new technologies
  • Able to juggle priorities and work under pressure to deliver against deadlines
  • Skilled researcher: able to find, categorize, assess, and test information about unfamiliar technologies
  • Judicious: capable of thoughtful analysis of the costs and benefits of various solutions, with an eye towards maximizing customer utility
  • Persistent: aggressive in conceiving alternative approaches when an initial approach fails
  • Empathetic: inclined to see problems from the customer's point of view
  • Organized: able to prioritize and execute on a number of important initiatives in parallel
  • Strong attention to detail: going beyond solely technical aspects to deliver a consistent, polished product
  • Excellent written and verbal communication skills

Note: Being authorized to work in the U.S. is a precondition of employment. LogicMonitor will not sponsor applicants for work visas at this time.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views. With scenic walking trails right outside our doors, you can go on walking one-on-one's by the river, or take a lunch stroll and soak in the beauty of Austin!

An Insider's view of LogicMonitor

How would you describe the company’s work-life balance?

My work/balance has improved since I started here at LM. I started going to CorePower Yoga because of our company discount and it has helped me start my days on the right foot. Anything is possible at LM!

Franky

Associate Customer Success Manager

What does your typical day look like?

Everyday has been unique since the day I started. The common factor that exists from day to day is team communication. I spend the majority of the day working in tandem with multiple support teams. We work together to solve any tough issue. We laugh, we joke, and we support each other.

Kwame

Technical Support Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas, no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line.

Sarah

Sr. Director, CX Strategy and Enablement

How do you make yourself accessible to the rest of the team?

I spend my day supporting, coaching and developing my reps. A majority of my time is spent in 1x1s with them where we talk through their specific and catered path to promotion. I am constantly striving to make sure my reps have all of the training and support that they need to effectively run their business and feel good about doing it.

Crystal

Senior Manager, Business Development

What are some things you learned at the company?

I've learned so much about the cloud and the importance of the shift to cloud related
services. During my first six months, I got an AWS cloud certification and a project
management certification!

Kendall

Premier Support Engineer

What are LogicMonitor Perks + Benefits

LogicMonitor Benefits Overview

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s as unique as you are.

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: generous time off programs, health, vision, and dental insurance, robust parental leave, a 401K with company matching, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more!

We are committed to our employees’ well-being, and offer various wellness programs as part of our holistic approach to employee success. For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Culture
Volunteer in local community
LogicMonitor is committed to giving back to our community. For that reason we organize regular LM Cares events across our offices so our employees can give back to the communities who support us.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
LM is happy to host in-person and virtual all hands meetings so that we can all hear company initiatives and updates.
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
LogicMonitor offers a flexible schedule outside of core hours (8am - 6pm), as well as the option to work from home, per manager discretion.
Remote work program
Hybrid work & flexibility are here to stay. That's why we're reimagining hybrid work. Our offices are "Centers of Energy" for connection.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
LogicMonitor is proud to have a wide range of diverse talent in leadership roles!
Mandated unconscious bias training
We want our workspace to be as inclusive as possible, which means identifying all the ways we can improve ourselves. These trainings are ongoing to reflect our Better Everyday pillar.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
There is a place for everyone at LogicMonitor. We provide support and budget for several ERGs within our company, complete with their own slack channels, fireside chats, speaker series and more.
Hiring practices that promote diversity
We’re committed to creating an inclusive environment for all our employees. We partner with programs like InternXL to hire interns from underrepresented communities.
Diversity recruitment program
LogicMonitor has inclusive hiring practices at every step of our process. We also require diverse representation among our interviewers, and dedicate time to actively source diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a FSA for: Health care, dependent care or commuter spending such as transit or parking.
Disability insurance
LogicMonitor's company paid short-term and long-term disability provides a benefit equal to 60% of your earnings.
Dental insurance
We offer a dental PPO as our base plan which is designed to give you the freedom to receive dental care from any licensed dentist of your choice.
Vision insurance
We offer a company paid PPO vision plan. Add your dependents and children to your plan for a low monthly cost.
Health insurance
LogicMonitor has multiple health plans to choose from, including a HDHP at a low cost to the employee. LM also contributes monthly to an HSA for HDHP coverage. We proudly offer Infertility coverage.
Life insurance
LogicMonitor offers basic life and AD&D insurance of one time your salary (up to $200,000) for all of our employees as part of our holistic benefits coverage.
Pet insurance
We love our furry friends here at LM & want them to get the best care! Our voluntary pet insurance helps make sure your pets are protected agains unplanned vet expenses for covered accidents & illness
Wellness programs
Explore weekly meditation classes. Our annual Wellness Fair is a favorite among the team!
Mental health benefits
All LMers and their dependents have access to a variety of mental health benefits including free coaching, counseling, work-life services, and more!
Transgender health care benefits
Wellness days
Abortion travel benefits
Yearly travel, lodging, and child care reimbursement for employees and dependents that need to seek out of state health care.
Financial & Retirement
401(K)
LogicMonitor's 401(k) retirement plan offers a broad selection of stocks, bonds, and international index funds to choose from.
401(K) matching
We care about our team member’s long-term financial health. All US team members enjoy a competitive 401(k) match.
Company equity
At LogicMonitor, we know our strength lies in having all of our employees working together as one team. For that reason we designed an Employee Equity Program for all employees to share in our success
Performance bonus
LogicMonitor’s success is a direct reflection of the amazing team members that work here. Our bonus plans include everything from biannual payouts to all-expenses paid vacations.
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
We offer generous paid Parental Leave for both carrying and non-carrying new parents, including adoption and surrogacy!
Family medical leave
Employees are eligible to take Family or Medical Leave under the federal Family and Medical Leave Act (FMLA).
Adoption Assistance
The placement of an adopted or foster child with you is a major life event that we support. Work with HR and your manager on how to best prepare and plan for such an event.
Return-to-work program post parental leave
Fertility benefits
LogicMonitor supports family planning at all stages!
Vacation & Time Off Benefits
Unlimited vacation policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
As much as we love our work, we know it's important to get away too. We value output, not desk time so we offer unlimited vacation.
Paid volunteer time
Want to give back to the community? So do we! Join us for the next up-coming LM Cares event.
Paid holidays
We require team members to take a minimum of 15 workdays of vacation time throughout the year, in addition to the 10 paid holidays.
Paid sick days
Eligible employees will accrue up to 12 paid sick and personal leave days per year, which can be used for sick days, Kin care, personal leave, etc.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer a monthly stipend to offset your transit or parking expenses. But if that’s not enough, we also offer a FSA which can be used for commuter benefits as well.
Company-sponsored outings
We really like our co-workers, and strive to offer every opportunity for bonding and connecting with our fellow LMers.
Free snacks and drinks
We take snacks seriously. Raid our fully stocked kitchen and don't forget to top it off with a tasty beverage at the end of a satisfying workday.
Some meals provided
If you're like us, we love food. Come see what we're serving up at our weekly Wednesday Lunches!
Company-sponsored happy hours
Cheers, on us!
Pet friendly
Several of our offices are pet friendly, we love having our furry friends with us in the office! We even offer pet insurance to help support your pet's well being!
Relocation assistance
If working in the office is a requirement of the role, we may offer relocation assistance. We value collaboration and teamwork.
Fitness stipend
Enjoy a monthly stipend to spend on a gym membership, a parking permit, or anything you choose--that’s all up to you with our Work Well Reimbursement!
Home-office stipend for remote employees
If you are remote, you can use our Work Well reimbursement to help pay for home office expenses!
Meditation space
Mother's room
Onsite gym
Located on the 14th floor at our Austin office, we offer all employees a free 24x7 gym.
Professional Development Benefits
Job training & conferences
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Tuition reimbursement
Have you got your eye on a degree or professional certification? We offer reimbursement in professional development for every employee.
Promote from within
Continuing education stipend
Have you got your eye on a professional conference or convention you’d love to attend? We offer reimbursement up to $1,000 in professional development for every employee.
Continuing education available during work hours
We want you to love what you do and be the best at doing it. Work with your manager to schedule time to pursue your learning interests.
Online course subscriptions available
Customized development tracks
Paid industry certifications
We’ll reward you for getting Industry certified! We offer reimbursement up to $1,000 in professional development for every employee.
Personal development training

Additional Perks + Benefits

We know we can only achieve greatness with a top notch team. So that's why we surround ourselves with an awesome team who are your friends and mentors alike.

We operate with integrity, esteem diversity and treat each other fairly and with respect. We strive to find our own versions of personal and professional harmony through community building and holistic growth. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

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