Overview
As a Technical Consultant within our Professional Services team, you are essential to our customers' success by designing and implementing Khoros' solutions optimally for their needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.
We have multiple roles and are considering candidates at different experience levels. These roles are fully remote. Individuals can live anywhere in the US.
Responsibilities:

• Working with customer to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, then designing and implementing custom features or integrations to Khoros' core products
• Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements
• Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers solve technical problems and unblock project tasks; executing code reviews
• Consulting with customers via phone and email, and occasionally in person, on Khoros' product APIs and customization best practices; articulating complex technical concepts in layman's terms
• Managing and accounting for your own time and activities
• Contributing to operational and process improvements within the department

Requirements:

• 3+ years of professional web development experience
• Professional experience in a technical consulting role or similar customer-facing position
• Strong command of the English language (written, spoken, colloquial); additional languages a plus
• Confidence in your presentation skills - ability to capture attention and deliver key messages in a variety of contexts (small groups to larger audiences)
• Strong foundation in a variety of back-end technologies, such as Node.js, Next.js, and GraphQL

• Solid understanding of system architectures, familiarity integrating with third party APIs, and a proven track record of quickly integrating new technologies and concepts into your skill set

• Talent for troubleshooting; Eagerness to self-teach
• Professional experience with:
• Feasibility analysis and scoping technical work using a variety of methodologies (formal and informal)
• Leading technical tracks of projects and delegating tasks to junior teammates
• Tactfully guiding and advising project stakeholders to avoid pitfalls and arrive at the best holistic solution to meet stated objectives.
• Implementing software root cause analysis procedures; ability to diagnose problems in complex technology environments

Additional skills:

• Familiarity with UNIX command-line tools and scripting.
• Working knowledge of software revision control systems including Git and Subversion.
• Hands-on experience with SSO and AWS a plus

#LI-REMOTE
The base salary minimum for these roles start at $90,000 with a 10-15% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your TA to learn more.