Senior Learning Advisor at Khoros

| Austin
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Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

Khoros is looking for a Senior Learning Advisor who will be responsible for planning, developing, and delivering course material for complex customer training. The ideal candidate is a self-starter with a strong background in both session delivery and asset creation. The ideal candidate would have experience with adult learning theories, instructional design, and documentation strategies. The Senior Learning Advisor would be responsible for delivering hands-on training both onsite and remotely to our customers, as well as building multimedia education assets.

Some Responsibilities Include:

  • Successfully developing and delivering highly engaging, hands-on social media management training for Khoros customers 
  • Conducting training need analysis for each customer enablement, including functions, audience, roles and skills, training infrastructure and timing
  • Working on multiple projects concurrently, monitoring activity, progress, and time related to project development
  • Assisting in tracking existing customer’s education needs and creating supporting documentation
  • Identifying gaps and recommending scalable solutions to improve learner retention, optimize workflows, and promote adoption of Khoros products. 
  • Position requires up to 50% travel in the United States and abroad; applicant must have a current passport

Minimum Requirements:

  • Bachelor’s Degree (or higher) in a related field or equivalent work experience
  • 4+ years of successful delivery of facilitated hands-on education or implementation services
  • Extensive knowledge of Instructional Design and implementation methodologies, such as, but not limited to: remote/virtual end user training, Train-the-Trainer programs/guides, blended learning approaches, classroom facilitation, coaching, etc. 
  • Fluent in English, both oral and written; additional language skills strongly preferred
  • Excellent written and verbal communication and classroom management skills
  • Display exceptional presentation, and organizational skills. 
  • Experience deploying education programs that improved software platform user adoption
  • Experience with virtual communication and delivery tools such as Zoom, GoToMeeting, Webex, etc.
  • Familiarity with video creation tools such as Captivate, Camtasia, etc is a plus
  • Ability to problem-solve and meet deadlines in a fast-paced environment
  • Successful candidate will be well-organized with attention to detail

 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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