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Senior Technical Trainer

| Austin

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people’s intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.



We are seeking an Technical Trainer who will be responsible for the delivery of Forcepoint DLP product line. The Technical Trainer will be part of Forcepoint Technical Learning Services Organization as part of a growing, global team of technical trainers delivering modern and engaging training across multiple delivery modalities.  In your role, you will build and deliver exceptional technical training on Forcepoint DLP to our customers, partners, and employees.  Reporting to the Sr. Manager of Technical Delivery, you will collaborate with Forcepoint training developers, Learning Program Managers, and business stakeholders plan and deliver Forcepoint DLP technical training to external and internal customers around the world.


The Technical Trainer will be responsible for creating and maintaining the virtual lab environments, establishing the physical/virtual classroom environment, delivery of the technical training course, effective email, network and data security demonstrations in live lab environments, and live lab environment troubleshooting. The Technical Trainer must be skilled in both hardware and network troubleshooting skills, as well as having a solid background with virtualization technologies to effectively deliver the Forcepoint next generation cyber-security technical training courses.


U.S. Citizenship OR Permanent Green Card status required

Remote/Flexible work location acceptable


Key Performance Areas

  • Align the Forcepoint “Human Point” strategy within the delivery of training to ensure that students understand how the Human Point strategy is realized in our products and solutions  
  • Build knowledge of, and stay current in Forcepoint products and solutions, and associated offerings
  • Deliver highly technical, detailed, and engaging training using multiple delivery modalities on Forcepoint DLP product family
  • Create, update, troubleshoot and maintain complex virtual lab environments
  • Become technical expert on Forcepoint cyber-security portfolio and their interaction with 3rd party network services/devices
  • Understand and be able to explain/train on product architecture and internal module workflow
  • Work closely with the Sales/Sales Engineering, Channel, and Technical Training teams to develop the individual modules, which are part of the course curricula
  • Create and deliver technical update presentations and trainings on new product features and 3rd party interoperability enhancements
  • Contribute to the design, creation, and constant update of the technical training materials
  • Review and edit all material before is published
  • Collaborate with the rest of the team to create state of the art CBT module for delivery via LMS
  • Perform other duties and projects as assigned


Education and Experience

  • Bachelor Degree in English, Technical Education or technical disciplines (computer science, engineering, physics, mathematics)
  • Seasoned in DLP concepts, DLP work and DLP toolsets
  • Solid understanding of identity and access concepts in complex environments
  • 4+ years working experience with Cryptography, Public Key Infrastructure, Certificate Authority, Trust Management, Identity Management
  • 4+ years working experience with role-based Access Control
  • Technical Training certification a plus or equivalent experience
  • Technical certification a plus: CCNA, CCNP, CISSP, SSCP etc. or equivalent experience
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We are located in the North Austin area by The Domain, off of Braker between Mopac and 183. Our office patio overlooks Quarry Lake.

What are Forcepoint Perks + Benefits

Forcepoint Benefits Overview

We have a competitive benefits package.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dependant Care account
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement