Customer Success Operations Assistant: Virtual Internship

| Remote
Send resume to People Operations:
[email protected]
Apply now
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About the Company

 

Kompyte is a competitor tracking software that sends real-time alerts when your competitors make changes to their websites, products, and digital marketing campaigns. Kompyte also automates competitor reporting and helps marketers identify not only what their competitors are up to, but also identifies what’s working for them. With offices in Austin, TX, Barcelona, and Bangladesh, we are looking to expand our dream team with A-players!!!

 

We love people that empower others! We’re one team, made out of outstanding customer-centric individuals that embrace industry transformation. We believe customer empowerment and value begins within the organization, starting with engaged employees. Join our team and feel good about what you’re doing and where you’re going.

 

About the Role

  • This is an Un-Paid Internship Opportunity, in exchange for learning the values in essential communication, collaboration, and results via first-hand experience with the world's largest organizations!

  • Assist with customer onboarding by helping configure initial account specs to address customer goals and objectives

  • Assist with customer account optimization

  • Improve processes and tools for normal, repetitive support tasks using Automation.

  • Assist with customer report creation and delivery

  • Contribute to product documentation, customer knowledge base, and best practices guides

  • Shadow Customer Success in customer kick-off calls and health checks and help with follow up action items, as needed

  • Kompyte will provide weekly 1x1s with Head of Customer Success / Interns Sr. Customer Success Manager

 

What will you learn/role benefits?

This is a phenomenal opportunity to learn the values of essential communication, collaboration, and results via first-hand experience with the world's largest organizations. You are a fit if you love automation, process improvement, problem-solving, and have an appetite for customer service and satisfaction. Collaborating with the Customer Success Team, you will learn how to positively impact customer satisfaction and success.

 

Minimum Intern Requirements

  • Experience with new software systems

  • Highly organized

  • Lively and engaging phone presence

  • Excellent, interpersonal, written, and oral communication skills

  • Authentic curiosity and perseverance, a love for learning and improvement

  • Problem-solving attitude

  • Metrics-driven

 

Desired Intern Requirements

  • Currently pursuing a bachelors degree in Business, Computer Science, Software Engineering, Systems Administration, or equivalent 

  • Good understanding of Software Engineering or System Administration

  • Handled a project, collaborating with your colleagues or peers

  • Strong understanding of at least one Programming language

  • Strong written and verbal communication skills. Technical writing experience is a plus!

  • Good organization skills, an excellent work ethic, attention to detail, and a self-starter attitude.

  • Excellent problem solving along with analytical and troubleshooting skills.

Salary Intern Requirements:

  • Un-Paid Internship
Read Full Job Description
Send resume to People Operations:
[email protected]
Apply now
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Technology we use

  • Engineering
    • JavascriptLanguages
    • TypeScriptLanguages
    • ExpressFrameworks
    • Node.jsFrameworks
    • AngularFrameworks
    • MongoDBDatabases

Location

We are in an eco-friendly development in Austin's most eclectic neighborhood! MetroRail at Plaza Saltillo & DT Austin is only a few blocks away!

An Insider's view of Kompyte

What are some social events your company does?

Kompyte takes pride in Employee Engagement & Experience in and out of the office. We are a Team-First culture, and our CEO wants to keep us engaged professionally and socially. As a company, we have Monthly Off-Site Team Building or Social Outings! I tell you what... I have discovered some mean vocal cords doing Karaoke! You never know what's next!

LaToya

Manager, People Operations

What projects are you most excited about?

Our team is always working on different frameworks and languages! We are continuously working on our fantastic AI, always new amazing features for the platform or even self-developed internal tools we use to make some processes easier for our team and other teams in the company! I'm surrounded by great developers and learning every day!

Roger

Full Stack Developer

How does the company support your career growth?

Our Leadership Team are fantastic mentors and really dedicated to developing employees. Our On-boarding program has been exemplary with ongoing training, metrics, videos and so many different resources for issues or questions I may have. But it really helps that I can go right to our CEO and ask questions and he's readily available to step in!

Colin

Account Executive

What unique initiatives do you have that encourage innovation?

The opportunity to define a market is rare. It’s been a wildly fulfilling journey, and challenges come with the territory. As a team, we’ve ingrained adaptability and innovation in our culture fueled by structured brainstorms and process optimization. Every day is a gift working with this passionate group.

Gabrielle

Sales Director

What’s the vibe like in the office?

I have been a part of companies of all sizes, and never have I seen the level of energy, passion, and shared purpose that the Kompyte team exhibits on a daily basis. The data-driven alignment across every department is remarkable. It is a true pleasure to be a part of this amazing growth journey.

Jordan

VP of Marketing

What are Kompyte Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Kompyte's management team is as diverse as our staff, and our People Operations focuses on continuous improvement of our D&I initiatives.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan covers 100% Employee Only Premiums!
Vision Benefits
Kompyte offers Vision Plans, including coverage at 100% for Employee Only Premiums!
Health Insurance Benefits
Kompyte currently offers 8 Health Plans, in which 4 select plans are covered at 100% for Employee Only Premiums!
Life Insurance
Mental Health Benefits
Our employees are offered free confidential support for a broad range of daily life activities, including Mental Health, through Optum’s Employee Assistance Program and Worklife Services.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Kompyte believes in Engagement and Employee Experience. So we have Monthly Off-site Team Building & Social Outings! And of course, we bring our families to Annual Gatherings, including our fur babies!
Game Room
Our game room includes Ping Pong, Foosball, Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
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Send resume to People Operations:
[email protected]
Apply now
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