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Austin, TX

UX Researcher Intern at Q2

| Austin
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Q2 is looking for talented individuals with exceptional technical curiosity that are enthusiastic about solving problems. 

The Summer Internship Program is 12-weeks long (May 24th - August 12th) and all positions are paid hourly with an average workweek of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom training with Sr. Leadership, activities with other Q2 interns, and the opportunity to present to the Executive Leadership team at the end of the program. The UX Researcher intern will have the option to work remotely, in-person at Q2’s offices in Austin, or a hybrid of the two.

As a UX Researcher Intern you will work in our Product Management and Design team. The Intern will work closely with our current UX Research team in the management of short duration projects for our product teams and financial institutions, and duties will include all phases of research: gathering research questions from stakeholders, planning testing and analysis, and reporting on study findings.

A Q2 UX research experience will look like...

  • Having a highly structured 60-day onboarding and training plan.
  • Performing the same kinds of work that our UX researchers do every day.
  • Attending weekly 1:1s with the UX Research Manager, stand-ups with the Research team, and intern project progress meetings.
  • Conducting a summer-long internship project to be presented at the conclusion of the internship.

Responsibilities: 

  • Complete one internship-long individual research project that contributes to the research team’s knowledge base and directly impacts the processes the research team uses to carry out their work.
  • Plan, write, and implement surveys, usability test scripts, interview questions, card sorts, tree tests, and other research techniques and deliverables.
  • Engage potential test participants, internally and externally, and coordinate all scheduling efforts with participants and internal teams
  • Have access to a well-equipped usability lab with multiple PTZ cameras, microphones, and mobile usability testing equipment.

Major: Pursuing a degree in Human-Computer Interaction, Human Factors, Human Systems Engineering, Psychology, Anthropology, Sociology, Informatics, or similar fields. In order to be considered for the Intern Program you must be currently pursuing a graduate degree or have recently completed your undergraduate degree.

Class: Graduate student

Requirements : 

  • Ability to operate independently and proactively with minimal up-front instruction and to take ownership of work; driven, diligent, and self-motivated.
  • Ability to present to internal and external audiences on topics related to user research, concepts in applied science, and user experience.
  • A mind for ethical research behavior including treatment of participants during testing, handling sensitive employee data, and compensating participants.
  • Experience with UX research tools such as survey platforms, research repositories, and recruitment platforms a plus, but not required.
  • Experience with quantitative and qualitative data analysis.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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