Q2 is looking for talented individuals with exceptional technical curiosity that are enthusiastic about solving problems. 

The Summer Internship Program is 12-weeks long (May 24th - August 12th) and all positions are paid hourly with an average workweek of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom training with Sr. Leadership, activities with other Q2 interns, and the opportunity to present to the Executive Leadership team at the end of the program. The UX Researcher intern will have the option to work remotely, in-person at Q2’s offices in Austin, or a hybrid of the two.

As a UX Researcher Intern you will work in our Product Management and Design team. The Intern will work closely with our current UX Research team in the management of short duration projects for our product teams and financial institutions, and duties will include all phases of research: gathering research questions from stakeholders, planning testing and analysis, and reporting on study findings.

A Q2 UX research experience will look like...

• Having a highly structured 60-day onboarding and training plan.
• Performing the same kinds of work that our UX researchers do every day.
• Attending weekly 1:1s with the UX Research Manager, stand-ups with the Research team, and intern project progress meetings.
• Conducting a summer-long internship project to be presented at the conclusion of the internship.

Responsibilities: 

• Complete one internship-long individual research project that contributes to the research team’s knowledge base and directly impacts the processes the research team uses to carry out their work.
• Plan, write, and implement surveys, usability test scripts, interview questions, card sorts, tree tests, and other research techniques and deliverables.
• Engage potential test participants, internally and externally, and coordinate all scheduling efforts with participants and internal teams
• Have access to a well-equipped usability lab with multiple PTZ cameras, microphones, and mobile usability testing equipment.

Major: Pursuing a degree in Human-Computer Interaction, Human Factors, Human Systems Engineering, Psychology, Anthropology, Sociology, Informatics, or similar fields. In order to be considered for the Intern Program you must be currently pursuing a graduate degree or have recently completed your undergraduate degree.

Class: Graduate student

Requirements : 

• Ability to operate independently and proactively with minimal up-front instruction and to take ownership of work; driven, diligent, and self-motivated.
• Ability to present to internal and external audiences on topics related to user research, concepts in applied science, and user experience.
• A mind for ethical research behavior including treatment of participants during testing, handling sensitive employee data, and compensating participants.
• Experience with UX research tools such as survey platforms, research repositories, and recruitment platforms a plus, but not required.
• Experience with quantitative and qualitative data analysis.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.