Licensed Collections Specialist
Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The Resident Collections Specialist is responsible for maintaining and monitoring delinquent accounts of Main Street Renewal’s residents, following up on eviction occupancy, and bounced or returned checks. Aspects of this position will include but not limited to, speaking to residents with outdated accounts, pushing to get payment of outstanding balances, posting payments to accounts, resolving customer billing issues, reducing accounts receivable delinquency, and verifying occupancy.
Reviewing resident delinquent accounts for collection efforts
Correspond with residents via mail, email, or text messaging to encourage payment of delinquent accounts
Manage inbound & outbound calls with residents to discuss outstanding balances, insufficient funds, or returned checks
Conduct occupancy verifications in an effort to determine resident status
Educate residents on payment options, possible solutions, and the consequences of having a delinquency balance
Post rental payments to the resident’s ledger in designated resident database
Negotiate and process resident reimbursements
Connect with residents who repeatedly have a delinquent balance
Performs other duties as assigned
What you’ll need to have:
1-3 Years’ experience and must hold real estate license in Arizona, Tennessee, Georgia (Or be able to obtain within 60 days of employment)
HS Diploma or equivalent, college degree preferred
Must have a commitment to excellent customer service
Must have strong communication skills, both verbal and written
Must have strong problem solving and analytical skills
Proficiency with Microsoft Office including Excel, Word, and Outlook
Experience in telecommunications preferred
Must be organized, professional, and work well in fast-paced environments
Must have an eye for accuracy and attention to detail
Must be creative, self-disciplined, and able to identify and complete critical tasks independently and with a sense of urgency
Must be able to multi-task in a fast-paced work environment
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.