Stack Overflow empowers the world to develop technology through collective knowledge. More than 100 million people visit Stack Overflow every month, making it one of the most-visited websites in the world.
Best known for its public platform, Stack Overflow helps people find the answers they need, when they need them. That includes serving up relevant technologies to the community through Stack Overflow Advertising, providing direct access to technology-specific subject matter experts with Collectives™, sharing more about companies as future employers, and helping teams scale with its market-leading knowledge sharing and collaboration platform, Stack Overflow for Teams.
The Digital Ad Ops Specialist will serve a vital role supporting all teams selling Advertising products. The paramount functions are trafficking and quality assurance for both ad campaigns and creatives, while troubleshooting issues and managing back-end reporting. This role will report to the Ad Ops Manager while collaborating with Customer Success, Sales team, and account leadership. While the Customer Success Managers (CSMs) determine which gears and how much they should be turned, the Digital Ad Ops Specialist focuses on turning the gears efficiently and accurately. This individual will execute incoming requests in an intelligent, deliberate, and expedient manner to ensure we run the most successful advertising campaigns for the clients.
What you'll do:

• Assist sales team in all phases of a campaign including creative trafficking, reporting and inventory forecasting
• Proactively reach out to CSMs to determine submission deadlines, manage assets and any needed revisions
• Forecast, monitor, and optimize multiple campaigns across the platform to ensure campaigns are delivering on schedule and according to client expectations
• Act as main point of contact to ensure website tags are correctly generating relevant traffic and recording conversions accurately within overall campaign
• Provide ongoing quality assurance and troubleshooting of any technical and/or performance issues, ensuring customer expectations are met
• Set timing and technical expectations with Sales and CSMs based on length of campaign queue
• Provide technical support to Sales and Customer Success Teams
• Act as point person and liaison when escalating support issues to platform partners
• Act as technical managers for systems used by the Advertising Team
• Support the delivery of invoices to the Finance Team in an accurate and timely manner, troubleshooting when necessary
• Research and investigate new ideas and ad products
• Excellent ability to take on a task they do not understand and figure it out
• Contribute ideas and plans that can help drive overall business growth

What you need to have:

• 1+ years digital advertising operations experience
• Experience with Google Ad Manager and Order Management System, is a plus
• Strong organizational skills, the ability to multitask, detail oriented, work independently and a self-starter
• Excellent oral and written communication skills
• Friendliness, patience, diplomacy, and adaptability
• Ability to work in a dynamic, startup environment

What You'll Get in Return:

• Competitive Base Salary between $70,000 and $85,000 USD
• Generous paid vacation
• Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
• Equity for all employees at all level
• Industry-leading health benefits that are applicable per country of residence for all our full-time employees
• Company-paid Life Insurance
• Health & wellness stipend
• Home Internet stipend
• Professional allocation for your growth and development
• Company-paid access to Calm, Bravely, LinkedIn Learning, and Overdrive

If your role is not located in one of our offices.... We'll reimburse you up to $2,000 to set up a great home office. And, you will receive an additional $400 allowance for your home office set up on each anniversary date.
Work Environment:
We're a remote-friendly team. Whether you work remotely or work in one of our offices, you'll be part of a team culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records
Diverse teams build better products.
Legally, we need you to know this:
Stack Exchange, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity
But we want to add this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.