Global Director of PR and Communications at Brightpearl

| Austin
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About the Role:

Come join one of 2019’s Best Places to Work in the heart of downtown Austin where we’re making the lives of retailers simpler by automating the back office. We’re looking for a talented and creative senior PR leader, with vision and flair, to shape and drive our global brand and communication strategy. You will be the driving force behind our ambitious plans for growth include significantly raising awareness of the Brightpearl brand and our mission to champion the independent retailer. Experience of working with or in both the UK and US is highly desirable, in addition to experience of the retail technology space.

Your Day-to-Day

  • Ownership of and responsibility for the design and implementation of the Global Brightpearl PR and Communications Strategy, aligned with the Company strategy. Includes proposal and execution of tactics to deliver in UK and US. Contribute to the overall Marketing Strategy for the Company.
  • Be the trusted advisor to CEO and Executive Leadership team on global PR and communication matters
  • Ownership of all externally facing Company Communications, including investor relations and speaking engagements
  • Establish and drive the brand and tone for Company PR and Communications
  • Lead, develop and motivate our Content Marketing Executive and establish a PR Intern program, to advance employee engagement and working culture, and develop a high performing team. Includes setting quarterly performance goals and evaluating individual performance and productivity
  • Manage PR budgets, making high quality investment decisions to ensure that we optimise the return on our investments
  • Measure the effectiveness of PR and communications activity, as it relates to brand awareness and demand generation
  • Ensure that there is alignment on Marketing activities to generate demand and high quality leads within our ICP (ideal customer profile)
  • Represent Brightpearl in our portfolio companies, forming strong relationships within their marketing teams
  • Manage the PR agencies (UK & US), conducting regular status meetings with the agencies and driving execution of the PR plan
  • Work with the content team and exec team to define our thought leadership position on important retail, market and technology issues
  • Contribute thought leadership content as well as blog posts and social media content, aligned with the content marketing team
  • Manage our external speaking activity - identify and secure best-fit speaking slots, work with the content team to ensure we have the right materials, messaging, ensure speaker readiness and from time-to-time organise speaker training
  • Help build the profile of identified execs and experts within Brightpearl and manage media training and readiness as appropriate
  • Manage our relationship with industry analysts
  • Build trusted relationships with key business partners and stakeholders and influence others to achieve outcomes aligned to Brightpearl Strategy and Goals
  • Maintain a deep knowledge of the markets and industry of the Company
  • Represent the company as required, including attendance of important functions, industry events and public meetings


What you’ll need:

  • At least five (5) years working in a PR management role; client-side or agency
  • Direct experience of working on either B2B technology (SaaS preferred) or retail; retail technology a plus
  • Experience managing PR agencies (if client-side) and a PR budget
  • Demonstrable content creation experience, for example thought leadership content, white papers, blogging, articles etc. - we’re specifically looking for someone that can write content as well as help us get our story out
  • Experience of building and executing a PR strategy to deliver awareness and demand generation objectives
  • Good working knowledge of the UK and US media landscape and great contacts in the tech and / or retail press
  • Must be in Austin or willing to relocate and able to work in our downtown office

About You:

  • Solid leadership experience
  • Ability to define PR and Communication Strategy and translate into action to deliver
  • Excellent copywriting and editorial skills and faultless English
  • Calm and effective under pressure
  • Positivity, confidence and drive is a must Excellent interpersonal skills and the ability to build relationships with a wide variety of people
  • Ability to manage multiple projects in a fast-moving and dynamic environment
  • A team player - able to input into a multifunctional team; not afraid to question and offer alternatives
  • Creative flair and eager to learn
  • An analytical brain that is comfortable with stats and reporting


Brightpearl Perks

  • Join one of Austin’s Best Places to Work 2019
  • Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays
  • Stocked Kitchen with snacks and beer on tap
  • Work downtown Austin in an open and vibrant workspace
  • Enjoy frequent Company events, team building activities and after hour socials
  • We’re an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.

Check us out on Built In Austin to get more of an insight on what it’s like to work with

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
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    • PHPLanguages
    • PythonLanguages
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    • ReactLibraries
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    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • JIRAManagement


Located on 7th and Brazos, there's a great selection of lunch spots and coffee shops. We're also a short walk to the train stop!

An Insider's view of Brightpearl

What are some social events your company does?

The Company is transparent with employees offering weekly stand up meetings, monthly all-hands meetings & Friday happy hour in the office. In addition, we have monthly lunch-and-learns, volunteer opportunities & friendly departmental competitions. Holiday parties & group team building activities are an optional way to get to know your colleagues!


Head of HR US

How do you collaborate with other teams in the company?

Brightpearl has given me an amazing opportunity to see creative collaboration, support, and teamwork across departments where even the execs aren't afraid to dive in to assist and support our customers. I am so proud of my company for getting on the Built in Austin's Best Places to Work list, it was well deserved.


Professional Services Project Manager

What makes someone successful on your team?

You have to be a self starter and vocal about what you need. Management wants you to be successful and will help you along the path to success, so don't be shy.


Office & Operations Manager

What’s the vibe like in the office?

It's great to be a part of a company where your contributions are recognized and encouraged. From day one, I've felt support from the team and have consistently been provided insight on Brightpearl's trajectory. I'm incredibly excited for both the future of my career here, and the future of Brightpearl.


Presales Engineer

What are Brightpearl Perks + Benefits

Volunteer in local community
The Company offers paid volunteer opportunities annually for employees to work together on a community project.
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Brightpearl offers the opportunity for employees to save money on a pre-tax basis for things that they are already paying for on medical, dependent care and commuter expenses.
Disability Insurance
Brightpearl pays 100% of the cost for Short-term and Long-term disability benefits.
Dental Benefits
Brightpearl's dental plan pays 100% of the cost for preventive care 2x in a 12 month period. The employee premium is covered at 100% by the Company.
Vision Benefits
Our vision plan is through one of the largest network of providers. Brightpearl pays 100% of the employee premium for this benefit.
Health Insurance Benefits
We have two Medical plans. A High Deductible Plan with a HSA option which the Company contributes to every pay period. Also a traditional PPO plan. Both employee premiums paid 100% by the Company.
Life Insurance
Brightpearl pays for 1x base annual salary for every employee.
Onsite Gym
Our Austin office has access to an onsite fitness facility for all employees.
Retirement & Stock Options Benefits
Our 401K plan is currently through Vanguard and offers a wide selection of funds to choose from to round out your saving options. We also offer a ROTH choice as well.
Company Equity
Child Care & Parental Leave Benefits
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Our PTO plan gives employees 120 hours of time to use for vacation or personal reasons.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Brightpearl offers 12 holiday days including the employee's birthday!
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Brightpearl focuses and the work that the employees contributes and supports each employee to come to work in a casual office dress.
Company Outings
Brightpearl has team-building events, Company-wide holiday parties, a BBQ family-friendly event and many opportunities for happy hour as well.
Stocked Kitchen
Brightpearl has a stocked kitchen with coffee, tea and snacks.
Some Meals Provided
The Company will host frequent lunch and learn opportunities for the employees.
Happy Hours
Happy hours are hosted Once per month.
Parking is reimbursed up to $150 per month for parking in Austin.
Fitness Subsidies
We have partnered with Gold's gym to offer our team discounted rates!
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Promote from within
Online course subscriptions available

Additional Perks + Benefits

The Company also pays for a College Assistance Program which offers free access to professionals to help you with college planning and debt related to education. Also, Brightpearl has an Employee Assistance Program which provides free and confidential counseling and financial advice.

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