Manager, Marketing Analytics

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Favor is the food delivery app made by Texans, for Texans, and data is at the center of everything we do. The appetite for reporting and analysis increases each day as we grow and improve our programs, platforms, products, and features for our community of customers, Runners (that’s what we call our delivery drivers), and restaurant partners. 


As a Marketing Analytics Manager on the Business Analytics team, you will manage a team of high-performing analysts in support of Favor’s strategic initiatives. Specifically, your team will work closely with our Marketing Operations, Media, Lifecycle, Creative, and Brand teams. Through your team, you will drive data-backed decisions to grow Favor’s reach and volume through improved conversion, retention, frequency, and monetization. Title and compensation will be informed by experience level.


What you'll do:

  • Partner with key stakeholders in marketing, finance, and data science to plan and forecast spend and key performance indicator (KPI) growth
  • Develop and own the roadmap for all marketing data and analytics needs, including strategic initiatives and tactical needs
  • Build and lead a team of analytical minds who will deliver results with a relentless focus on continuous optimization and tangible value delivery
  • Develop strong cross-functional partnerships that enable your team to collaborate on initiatives that improve efficiency, effectiveness, and cost
  • Advocate for proper data stewardship and application in all critical decisions
  • Consult with Product and Engineering teams on intelligent data architecture to ensure new and existing feature utilization can be tracked and evaluated
  • Facilitate team member growth and development with an eye toward creating an overall world-class career experience at Favor
  • Grow the collective Business Analytics team knowledge base through process documentation and mentorship

Skills you have:

  • A relevant degree or comparable formal training, certification, and/or work experience. 
  • 5+ years of experience working in an analytical role and experience leading a team
  • Advanced SQL skills and proficiency in at least one scripting language
  • Experience in strategic planning for marketing optimization and integrating optimization plans into financial planning and forecasting
  • Familiarity with business intelligence software like Looker, Tableau, or Domo and client-side analytics tools like Google Analytics or Firebase
  • A demonstrated track record of leading projects and processes from inception and planning through execution, evaluation, and improvement
  • A history of driving alignment while working cross-functionally on high-priority, high-visibility initiatives
  • Strong written and verbal communication skills, particularly in a presentation setting with leadership and executive teams.

Who you are:

  • You are detail oriented. You ensure accuracy and consistency of reporting and analysis through data cleansing, transformation, and ongoing stewardship. You think two steps ahead to identify potential roadblocks and have contingency plans to address them. 
  • You are narrative oriented. You connect changes in top-level metrics to the underlying drivers and create compelling visualizations to drive home key findings. You communicate results effectively to audiences at all levels of the organization. 
  • You are action oriented. You serve as an effective leader by establishing strong relationships with team members and stakeholders. You create a collaborative team environment where ideas are generated, action is taken, and results are achieved.
  • Teamwork-oriented -- You know how and when to effectively engage with your stakeholders and your teammates. You view yourself as a partner in the decision-making process and build trust through goal alignment, process transparency and world-class output.

Life at Favor:


Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 


Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.


Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.


Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), quarterly company-wide events, weekly happy hours, and regular connection opportunities.


Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 


Flexible work options: We have team members spread across Texas and beyond - some work from the office, some from home, and some a mix of both! We support these options based on your role and where you live, but no matter what, we foster an inclusive and flexible work environment that supports our diverse workforce.


In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • RedshiftDatabases
    • AWS (Amazon Web Services)Services
    • FigmaDesign
    • ConfluenceManagement
    • Google DocsManagement
    • JIRAManagement
    • TrelloManagement
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Our HQ, the Eastside Tech Hub, is located in the heart of East Austin with close proximity to downtown and easy access to I-35. In addition to dynamic work areas, our fully customized two-story office space boasts a coffee bar, lounge area, large events space, library, and more!

An Insider's view of Favor Delivery

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Favor creates opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I appreciate that I have the flexibility to switch it up and work in the office some days and work from home others. No matter where I’m working, I spend my days coding, collaborating on projects, and connecting with my peers!

Shruthi Krish

Software Engineer II

How does the company support your career growth?

I’ve been lucky enough to pivot my career from Sales to Product Management and even luckier to have been able to do that at Favor. I couldn’t think of a better place to foster the foundation of my career as a PM than among such a unique and caring group of product leaders!

Demi Young

Product Manager

How do you make yourself accessible to the rest of the team?

I’m a HUGE believer in the power of 1:1s, and the importance of keeping a regular check-in on the calendar with my team members. If we are able to have that baseline of consistent, reliable check-ins, I find that my team members are more comfortable reaching out and scheduling additional time with me if they need it.

Kim Klask

Director, Engineering

What makes someone successful on your team?

Favor is a healthy place for an engineer for many reasons, particularly because of the high level of trust and autonomy. There is zero micro-management, zero gate keeping, and big opportunity for high impact. A successful engineer will need to be a self starter, with a high degree of ownership in their work. 

Adam Reidelbach

Software Engineer II

What are Favor Delivery Perks + Benefits

Favor Delivery Benefits Overview

Favor is proud to offer a wide range of benefits to team members. From medical, dental, vision, and life insurance to unlimited PTO (that's actually unlimited), discounts, commuter reimbursement, and mental health support, our goal is to provide benefits to team members that enable them to have a healthy life inside and outside of work. Explore all you can enjoy as a Favor team member below!

Culture
Volunteer in local community
Join fellow team members who volunteer across Texas.
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
In-person all-hands meetings
We host Town Hall every other week and bi-annual company planning meetings called Favor Future where team members get aligned and build relationships.
Employee awards
Flexible work schedule
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
We offer a range of employee resource groups, including Somos@Favor, Femme@Favor, Parents@Favor, Black@Favor, Asians@Favor, Queer@Favor and Access@Favor
Hiring practices that promote diversity
We hire using processes that eliminate biases against groups and individuals. We always aim to have team members as unique as the communities we serve.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Partner Guidance is a FREE benefit ALL Favor team members (medical-enrolled or not) and family members living in their household can use for help with any of life's concerns.
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
We offer a variety of additional performance-based reward and recognition programs that allow team members to maximize their compensation opportunities.
Child Care & Parental Leave
Generous parental leave
We offer generous parental leave for both birth and adoption.
Family medical leave
Adoption Assistance
We offer reimbursement of eligible expenses for adopting parents as they grow their families.
Company sponsored family events
We host friends and family events several times a year at our HQ.
Fertility benefits
Team members enrolled in select plans have access to fertility benefits for fertility treatment.
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Free snacks and drinks
For team members working onsite, drinks, snacks and coffee are provided free of charge.
Company-sponsored happy hours
Head on over to the bar at Favor HQ for drinks and good vibes several times each month. Cheers!
Onsite office parking
Mother's room
Professional Development
Lunch and learns
Learning Labs are a diverse set of skill-building classes and workshops centered around personal and professional development.
Promote from within
Mentorship program
The Favor Intern(al)ship program allows team members to develop new skill sets and interact with other teams.
Continuing education available during work hours

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