Marketing Associate at Self Financial

| Austin
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About Self and our mission

There are about 100 million people in the US who have subprime or lower credit scores or who are credit invisible. At Self, our mission is to help as many of those people as possible to build credit and save money to make progress toward financial security.

Executing on that mission requires deep collaboration across our teams to ensure our products reach the people who can most benefit from them and that we deliver on our promises. Our team is passionate about empowering people to take control of their credit and challenging the status quo of the credit industry.

How we act with each other is how we act with our customers. We are direct, transparent and respectful. Understanding, and empathizing with, consumers is core to our current and future growth.

About the Marketing Associate role

As part of the organic acquisition team, the Marketing Associate is primarily responsible for engaging with customers and other consumers in social channels, forums and app stores on credit-related topics and Self product questions.

You will bolster Self’s reputation by helping consumers improve their knowledge about credit using content we’ve developed as well as content from other authoritative sources. The insights you glean from your interactions will inform our content strategy and general marketing approach.

This role requires empathy, a dedication to customer success and a thorough understanding of our products, credit and compliance rules (don’t worry, we’ll train you).

As part of a fast-growing, yet lean, venture-backed financial technology startup you may be asked to support marketing activities outside of the core role from time to time. You will report to the VP of Marketing and work closely with the Content Marketing Manager.

What you’ll be doing

  • Identifying and responding to customer feedback in public venues
  • Identifying and recommending opportunities to increase efficiency using tools or process improvements
  • Capturing data about your interactions, analyzing and reporting on it
  • Providing feedback to, and collaborating with, product, operations and compliance teams to improve areas in their control
  • Collaborate on and support content marketing and other marketing efforts
  • Seek opportunities to improve your knowledge and use of social channels and tools, and personal finance


  • Excellent verbal and written communication skills
  • Ability to simplify complex information
  • Ability to exercise good judgment
  • Ability to solve problems in a reasonable and timely way
  • Solid understanding of major social platforms, including Facebook, Instagram, Twitter, YouTube, LinkedIn, and app stores
  • Ability to prioritize and communicate urgent issues
  • Ability to work collaboratively
  • Willingness to grow in social media management, content creation and other areas of marketing
  • Basic skills with Microsoft Office and/or G Suite (Google Docs, etc.)

Minimum qualifications

  • Associate degree or higher
  • At least one year experience in digital marketing, with a preference for social media
  • Fintech industry experience a plus
  • AFC or NFCC certification preferred
  • Prior knowledge about credit preferred


  • Competitive Pay
  • Stock options
  • Generous health, vision and dental insurance coverage
  • Enjoy our vacation policy - there is no policy, balance matters
  • Plenty of snacks and drinks provided
  • Casual dress code
  • Catered company lunches on Mondays and Wednesdays
  • Team happy hours and events
  • Downtown Austin office space
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BrazeAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • MailChimpEmail


Our company is in the heart of downtown Austin overlooking the world-famous sixth street district and the Texas State Capitol building.

An Insider's view of Self Financial

What’s the vibe like in the office?

We are constantly growing and facing new challenges, but everyone works well together. Our company events are always fun and a good way to get to know each other better. We are a very tight-knit group, and I wouldn't have it any other way!


Customer Success Team Lead

What projects are you most excited about?

The best part about being at a company at this stage is being able to build data infrastructure and marketing programs from the ground up. I'm most excited to build out our entire retention marketing strategy to drive increased user engagement. We're utilizing a great growth automation system that allows us to do some really cool things.


Director of User Acquisition

How has your career grown since starting at the company?

Since joining Self, I've had the opportunity to develop my skills in both our frontend and backend repos. I've also learned a lot about working together with stakeholders to create new features or resolve bugs. I definitely feel like a stronger engineer having worked on this team and learning so much from my colleagues about maintainable code.


Software Engineer

What is your vision for the company?

Most financial institutions cast aside those considered low-to-moderate income. We help people with fundamental aspects of financial health – building credit, using it wisely and saving money. My goal is to continue building a company of highly talented and collaborative people driven by a mission of helping people achieve financial stability.


Chief Marketing Officer

How do you collaborate with other teams in the company?

As a fast paced work environment, collaboration is key. It’s great to work with people who are willing to help each other out. If you have a question, it’s as easy as walking to their desk to ask!


Compliance Manager

What are Self Financial Perks + Benefits

Self Financial Benefits Overview

We're located in downtown Austin with a direct view of the Capitol! Being in the heart of the action creates an exciting place to grow the company and make a huge impact for our customers.

Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand Up
Open Door Policy
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Pair programming
Open Office Floor Plan
Documented Equal Pay Policy
Mean Gender pay Gap Below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Equity Incentive Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Return-to-Work Program Post Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees in specific positions free parking or a transportation stipend.
Pet Friendly
Relocation Assistance
We offer relocation assistance to new employees.
Fitness Subsidies
We offer gym membership for employees.
Professional Development Benefits
Job Training & Conferences
Self offers employees professional development opportunities like an annual individual budget for training.
Promote from Within
Mentorship program
Our mentorship program includes 1-to-1 program, leadership mentoring.
Continuing Education Stipend
Paid Industry Certifications
We offer paid industry certifications for specific positions at Self.
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