Public Relations Manager

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a "Best Place to Work" in Austin for seven years running, is looking for a Public Relations (PR) Manager to join our world-class marketing organization. In this role, you will be responsible for scaling BigCommerce’s PR program. Our Public Relations Manager will also work closely with our internal PR team and agency partners to drive media coverage highlighting BigCommerce, as well as our partners and customers. 

As Public Relations Manager, you will play a key role in our mission to build the most creative, fun and collaborative communications team in the business. If you are looking for an environment where you can do the most fulfilling work of your career arm in arm with exceptionally talented colleagues, we want to hear from you!

What you’ll do:

Execute PR campaigns that generate high-impact press coverage 

  • Build and nurture relationships with top press across business, tech, consumer, and trade media
  • Own development of PR materials, including announcements, messaging, pitches, press kits, etc.
  • Support PR lead and assist with management of multiple agency partners to drive steady cadence of positive coverage in priority publications
  • Partner with customer reference and account management teams to identify media opportunities within our customer base
  • Identify and draft award submissions and develop media presentations
  • Recommend speaking opportunities and create speaker proposals

Develop PR strategies in partnership with Comms. leadership to support brand awareness, demand and adoption of BigCommerce

  • Monitor and understand competitive landscape and positioning
  • Conceive and deliver unique storylines that favorably position BigCommerce, its leadership and customers relative to competitors
  • Develop and execute on scrappy, guerilla-style events & campaigns that drive press and/or social activity
  • Assist with day-to-day management of PR agency partners, including communicating priorities, reviewing agency-produced work and managing deadlines.
  • Work closely with Sr. PR lead and executives to develop materials for press briefings, including development of messaging and presentations
  • Monitor news on a daily basis, sharing point of view with various teams at BigCommerce
  • Track and improve qualitative as well as quantitative results over time
  • Measure and track ongoing health of PR programs based on agreed upon metrics and KPIs on a monthly basis
  • Collaborate with Communications & Marketing colleagues to create an integrated PR strategy in support of business goals
  • Own PR activities for cross-functional, integrated marketing campaigns, such as product launches and major events, to maximize business impact 
  • Understand the role of PR in the broader communications and marketing function and how it contributes to the marketing funnel
  • Be creative! All BigCommerce employees are encouraged (and expected) to THINK BIG every day 
Who you are:
  • Experienced Communications Professional - 5+ years related work experience in a public relations role, with at least 1+ year experience doing PR in-house. Tech and/or B2B software experience is beneficial but not required. 
  • Action Oriented - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard and get out of bed looking to tackle new challenges and opportunities.
  • Detail-Oriented Planner - You pay attention to even the smallest details, know how to accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and understand how to manage complex projects against aggressive timelines. 
  • Effective Prioritizer - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. You value time and use it effectively and efficiently, quickly zeroing in on the critically important items, putting the trivial aside, and sensing what will help or hinder accomplishing a goal.
  • Collaborative Influencer - You approach cross-functional collaboration with a positive attitude, have demonstrated success working cross-functionally with internal stakeholders and third-party vendors and are able to skillfully negotiate wins while maintaining strong relationships.

Current BigCommerce Employees: Please use the internal job board to apply for openings


Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
Current BigCommerce Employees: Please use the internal job board to apply for openings
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS


Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce38 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR + Recruiting
Project Mgmt
Project Mgmt
HR + Recruiting
HR + Recruiting
Project Mgmt
Data + Analytics
Data + Analytics
Data + Analytics
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs