Retention Marketing Manager

| Austin

At Self Lender, our mission is to help millions of people establish and build credit - especially those who are considered underserved or credit invisible. This is a rare chance to join a successful, venture backed startup based in Austin.

Developing a successful fintech company requires deep collaboration across our teams, dedication, and truly disrupting the way the industry thinks about things. Our team is passionate about empowering people to take control of their credit and challenging the status quo of accessing and building credit. Understanding our consumers is core to our growth in the years to come.

How we act with each other is how we act with our customers. We are direct, transparent and respectful, and we hope you embrace that approach.

About the Role:

We are looking for a growth oriented retention marketing manager to join our marketing team. Working with the Director of User Acquisition and Retention, and the broader marketing, product, analytics, and engineering teams, the Retention Marketing Manager will develop and drive retention marketing strategies to increase engagement with our customers, improve conversion and reduce churn to increase consumer LTV. You will gain a deep understanding of our audience, and identify the pain points and needs that our consumers have in their credit building/financial journey.

Key Responsibilities:

  • Utilize Braze (a Growth Marketing Automation Platform) to develop and evolve retention marketing programs across Email, Push, SMS, in-app and Web notifications to drive increased conversion, engagement and consumer LTV
  • Develop and create assets to use for each communication channel with web-based email and creative building tools
  • Identify actionable opportunities and best practices to improve campaign performance through A/B testing and analysis
  • Always looking for the next communication touchpoint or opportunity to better engage with our customers to improve conversion and retention rates
  • Become the in-house expert on Braze and our consumer data
  • Focus on data/CRM management, query our customer database, and work with our data teams to enable clean, effective segmentation and communication
  • Monitor the health of the marketing database (deliverability, unsub rates)
  • Establish reporting for communication of campaign effectiveness to key stakeholders

Requirements

  • B.S. or M.S. degree and 3-5 years experience in retention marketing, primarily email and push
  • Experience with email and push platforms (Braze is a plus, but includes Responsys, Exact Target, Urban Airship, etc)
  • Experience in A/B testing to drive KPI improvement
  • Experience in consumer journey mapping, segmentation, and persona building
  • Basic HTML & Javascript knowledge
  • Analytical/Data driven mindset (SQL knowledge is a plus!)
  • Ability to work in a fast-paced, start-up environment
  • Organization, planning, and prioritization skills are a must

Benefits

Our compensation and benefits are competitive, but there's one thing that Self Lender can offer that many startups cannot: we can positively change the world, while making a profit. Over 64 million adults in the U.S. do not have a credit score due to a lack of credit history. Self Lender is solving this problem with innovative technology and partnerships.

  • Highly Competitive Pay
  • Free drinks & snacks
  • Free lunch on Mondays and Wednesdays
  • Health Insurance
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BrazeAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • MailChimpEmail

Location

Our company is in the heart of downtown Austin overlooking the world-famous sixth street district and the Texas State Capitol building.

An Insider's view of Self Inc.

What’s the vibe like in the office?

We are constantly growing and facing new challenges, but everyone works well together. Our company events are always fun and a good way to get to know each other better. We are a very tight-knit group, and I wouldn't have it any other way!

Joanna

Customer Success Team Lead

What projects are you most excited about?

The best part about being at a company at this stage is being able to build data infrastructure and marketing programs from the ground up. I'm most excited to build out our entire retention marketing strategy to drive increased user engagement. We're utilizing a great growth automation system that allows us to do some really cool things.

Tim

Director of User Acquisition

How has your career grown since starting at the company?

Since joining Self, I've had the opportunity to develop my skills in both our frontend and backend repos. I've also learned a lot about working together with stakeholders to create new features or resolve bugs. I definitely feel like a stronger engineer having worked on this team and learning so much from my colleagues about maintainable code.

Kristin

Associate Software Engineer

What is your vision for the company?

Most financial institutions cast aside those considered low-to-moderate income. We help people with fundamental aspects of financial health – building credit, using it wisely and saving money. My goal is to continue building a company of highly talented and collaborative people driven by a mission of helping people achieve financial stability.

Brett

Chief Marketing Officer

How do you collaborate with other teams in the company?

As a fast paced work environment, collaboration is key. It’s great to work with people who are willing to help each other out. If you have a question, it’s as easy as walking to their desk to ask!

Jorge

Compliance Manager

What are Self Inc. Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity Incentive Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees in specific positions free parking or a transportation stipend.
Pet Friendly
Relocation Assistance
We offer relocation assistance to new employees.
Fitness Subsidies
We offer gym membership for employees.
Professional Development Benefits
Job Training & Conferences
Self offers employees professional development opportunities like an annual individual budget for training.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, leadership mentoring.
Paid industry certifications
We offer paid industry certifications for specific positions at Self.
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