Senior Strategist at Khoros

| Remote
Sorry, this job was removed at 5:19 a.m. (CST) on Tuesday, February 1, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Overview
At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa
The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.
For this specific role, the ideal candidate is a mix of team lead, project manager, social care expert, and analyst who can counsel Khoros customers on best practices, social media thought leadership and can map a path to success that aligns with business and communications goals and objectives. The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a "can-do" attitude. The social strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. This social media strategist will report to the director of strategy and work closely with sales, professional services, and creative teams.
This role is budgeted in the $85,000-97,000.00 base salary range. Salary will ultimately be based on a candidate's experience and external market factors.
#LI-REMOTE
Responsibilities
  • Effectively managing account teams and advising customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.
  • Providing strategic counsel to customers on best practices for organic and paid social programs across all major networks.
  • Providing insights from social conversations for relevant insights and opportunities to engage.
  • Scheduling staffing resources to ensure consistent coverage on accounts.
  • Answering customer inquiries competently and efficiently, coordinating with internal teams when necessary.
  • Guiding analysts and strategists with the coaching necessary to plan, forecast, and report on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
  • Reviewing and analyzing paid and organic content for optimization and strategic opportunities to improve.
  • Managing and mentoring associate strategists and social media coordinators by facilitating opportunities to grow and accomplish professional goals.

Qualifications
  • Bachelor's degree and 5-7 years in the social media space or equivalent combination of experience, education, and training.
  • Candidates ideally have former agency or big brand experience.
  • Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, and Snapchat.
  • Experience working with advertising platforms across the major social networks.
  • Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
  • Demonstrate initiative and independence, is consistent and dependable.
  • Works well within highly collaborative, multidisciplinary teams with many moving parts; highly developed sense of teamwork is a necessity.
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on customer needs
  • Ability to manage and analyze large data sets, work in Excel, and create and build meaningful charts and reports.
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice.
  • Ability to manage multiple personalities and communication styles, empathize with team members, and successfully navigate interpersonal communication to create and maintain a positive team environment.
  • Outstanding oral, written, and presentation skills required.
  • Regulated industries experienced is a plus.
  • Bilingual Spanish/English or other languages is a plus.
  • Minimal travel may be required.
  • Occasional evening and weekend coverage may be required.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

More Jobs at Khoros

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Khoros's full profileSee more Khoros jobs