SailPoint
SailPoint is the leader in identity security for the modern enterprise.
Austin, TX

Sr Customer Marketing Manager at SailPoint (Austin, TX)

| Austin
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SailPoint is seeking an experienced customer marketer to join our quickly growing Global Customer Marketing team. We're looking for a Sr. Customer Marketing Manager to drive all aspects of our customer reference program and to develop and scale our online customer community. In this role, you'll be responsible for identifying, engaging with and leveraging SailPoint customer advocates to influence bookings, deepen loyalty, create brand lift and make our customers heroes.
We are looking for someone who is passionate about advocacy and finding individuals that can serve as references through peer-to-peer calls, case studies, quotes, video testimonials, and more. This role is highly visible and cross-functional, requiring regular communication with SailPoint's customer marketing, sales leadership, customer success, and operations teams. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills.
Successful candidates will have experience working in and evolving customer reference programs and developing advocacy communities to help scale their efforts. Candidates should like working with fast-paced teams, leading cross-functionally, and having autonomy to drive initiatives.
Responsibilities:
  • Manage all aspects of the sales reference program
  • Facilitate the end-to-end process for nurturing, managing and fulfilling customer references that align to sales, product growth, and key SailPoint initiatives
  • Proactively identify reference content and advocate gaps working with greater customer marketing, CSM and Sales teams to address
  • Create a world-class online community experience that engages and delivers value to the customer and internal ecosystem
  • Drive reference program operations initiatives across platforms and marketing channels while synthesizing multiple sources of data to provide strategic recommendations
  • Analyze and prepare all aspects of reference program performance through reporting and presentations
  • Manage our internal Reference Program Advisory Boards
  • Own our Executive Advisory Board program
  • Lead our ReferenceEdge implementation, leveraging all features and functionality to support a leading reference program
  • Continue to evolve and drive the program towards industry best practices

Qualifications:
  • Bachelor's degree with emphasis on communications, marketing and business
  • 6+ years program/project management experience, preferably with SaaS solutions
  • Experience building and/or evolving reference programs
  • Effective Communication skills and ability to compose effect copy
  • Extremely self-motivated with a diligent work ethic
  • Strong attention to details
  • Ability to multi-task and prioritize requests, working under deadlines
  • Positive attitude and strong passion for serving and understanding customers
  • Proven track record of successfully handling stakeholder relationships at all levels
  • Good analytical skills
  • Experience with the following platforms: ReferenceEdge, Salesforce, Gainsight, Tableau and online community platforms

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Where we are

11120 Four Points Drive, Austin, TX 78726

Technology we use

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What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Our crew members value working for an organization that prioritizes giving back to the community, and we have engaged in many community initiatives over the past year.
Partners with Nonprofits
In the past year alone we have supported many notable organizations, including Code2College, nonPareil, Black Girls Code, Foundation Communities, and HealthCode.
Friends outside of work
Eat lunch together
Intracompany committees
Team members on our ALL IN and Culture Crew committees develop and manage events that bring employees together socially and for the benefit of society.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Slack is how we come together as a global team, and we have offer several Employee Resource Group channels where we celebrate our differences and encourage sharing and connection.
Hiring Practices that Promote Diversity
We prioritize hiring practices that promote diversity. This year, for example, we launched SAIL-U to help grow our team in partnership with HBCUs and historically LatinX colleges and universities.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SailPoint offers generous parental leave with the primary caregiver being able to take 80 fully-paid business days. Secondary caregivers can take 20 fully-paid business days.
Flexible Work Schedule
SailPoint's hybrid work environment reinforces the flexibility that has existed within our culture for many years.
Remote Work Program
As an organization that values impact over activity, we encourage crew members to manage their work schedules so they can be at their most effective within parameters established by their teams.
Family Medical Leave
Company sponsored family events
SailPoint's crew love to celebrate together, whether at a family-friendly summer BBQ or Halloween party, or while volunteering and giving back to our local communities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
When possible, SailPoint brings crew together for summer camps, quarterly meetings and other team-based events.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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