Sr. Director, Marketing Operations at Q2

| Austin
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Q2 is a mission-driven company focused on building strong and diverse communities by strengthening their financial institutions. To help fulfill this mission and commitment to the community, Q2 is seeking an experienced, talented, and passionate marketing operations leader for the strategic development and execution of all marketing operations activities including managing the marketing tech stack, digital “always on” demand programs, reporting and analytics, cross-team planning, collaboration, systems, and budgeting to drive marketing results. Key priorities for this position will be to drive cross functional processes and systems to improve collaboration and efficiency across the Marketing team and between Marketing and key stakeholders (e.g., Sales). The Senior Director of Marketing Operations and Digital Demand will be responsible for building systems and processes that drive Marketing operations with improved efficiency and scale. This person will work with a broad cross-functional group within Q2 to ensure we achieve the goals and commitments to our people and the communities we serve. This position will be based in Austin and reports to the Chief Marketing Officer.

RESPONSIBILITIES:

  • Manage the marketing operation team and ensure that results are aligned to the goals and objectives of the business

  • Oversee key marketing operations systems (Marketo, 6Sense, etc.) and ensure that they are integrated and aligned with overall Marketing goals

  • Optimize key digital demand programs like paid search, display, and content syndication for volume, quality and cost effectiveness

  • Develop and optimize lead scoring and nurturing programs

  • Understand and execute marketing best practices across multiple marketing channels

  • Ensure efficient and effective email campaigns

  • Manage and optimize the marketing database

  • Develop and drive ABM programs jointly with Sales

  • Establish and track demand generation metrics with a cross functional team and create reporting/dashboards to monitor and communicate results

  • Optimize and shape any and all processes related to day-to-day Marketing performance and delivery

  • Implement continuous improvement programs to drive performance and cost effectiveness of demand generation programs

  • Agency and vendor management: ensuring the supplier strategy is optimized and structured to fit the needs of the team

  • Coordinate with Sales Operations to ensure leads are routed appropriately to Sales.

  • Drive effective communications programs to help Q2’s people understand the company’s mission, strategies, priorities and key initiatives

  • Coordinate communications program and activities in partnership with the broad set of the organization (i.e., benefits, corporate services, learning and development, and culture) to ensure consistency and alignment across the organization

  • Collaborate with other Marketing teams and Sales to ensure marketing operations is effectively supporting key initiatives.

  • Coordinate annual planning and budget process in coordination with the CMO

  • Build strong partnerships and working relationship with internal and external constituents

  • Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 15 years of related experience; or an advanced degree with 12+ years of experience; or equivalent relevant work experience.

  • Typically requires 7+ years managing and developing employees.

  • 3-5 years experience managing marketing operations and demand generation programs.

  • Bachelor’s degree or equivalent experience, MBA preferred but not required

  • 8-10 years in Marketing with lead generation responsibilities

  • Strong interpersonal skills needed and must be comfortable in front of C-level executives

  • Results-driven with exceptional analytical skills in quantitative data analysis of program effectiveness, forecasting, and ROI.

  • Creative and proactive in bringing new ideas and approaches to better achieve the goals and objectives of the program

  • Excellent project and program management skills

  • Ability to propose effective strategies based on data driven analysis

  • Ability to manage multiple programs/projects simultaneously in a fast-paced environment often interrupted with immediate support requirements

  • Ability to effectively manage and mentor a diverse team

  • Excellent presentation and communication skills

  • Outstanding judgment, with a balance of confidence, maturity, refinement and high energy.

  • Must have the ability to build strong relationship with cross-functional teams quickly

  • Strong attention to detail and organizational skills are a must 

  • Communications and interpersonal skills – Ability to build strong working relationships with cross-functional teams and external teams

  • Bias for action, results focused, KPI focused

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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