Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Advertisement

Mgr, NOC

Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

JOB SCOPE
Responsible for the management of Charter Network Operations Center responsible for day to day activities of the Network Operations technical staff and network performance issues as they arise Also responsible for the timely execution of business improvement initiatives to ensure continuous improvement of Network & Services availability (uptime).
DUTIES AND RESPONSIBILITIES

  • Responsible for day to day activities of the Network Operations technical staff and network performance issues
  • Provides leadership in network operations support in a 24/7 operating environment.
  • Leads team of technical (IP/Transport, Voice, Video/Voice) engineers with the goal of restoring service remotely and with urgency.
  • Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
  • Drives technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
  • Escalation point of contact for all major issues.
  • Responsible for staying on top of all event, incident, and requests/change management for their discipline.
  • Ensures timely and accurate notification of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.
  • Ensures that all process and procedures have been implemented, understood and followed for their responsible shift.
  • Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.
  • Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
  • Ensure all Root Cause Analysis (RCAs) are completed accurately and timely, with the ability to present to executive leadership.
  • Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system.
  • Resolves any scheduled maintenance or major outage issues escalated from direct reports.


BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
  • Minimum of eight (8) years of Engineering work experience
  • Minimum of six (6) years of experience in Network troubleshooting in a 24x7 Operations Center
  • Minimum of two (2) years of direct management experience
  • Must be able to work the following shift: Wednesday thru Saturday from 9:00PM - 7:30AM


ADDITIONAL JOB QUALIFICATIONS

  • Ability to supervise and motivate others
  • Ability to work with others to resolve problems, handle requests or situations
  • Demonstrated telephone, communications, interpersonal skills and ability to follow established guidelines, policies, and procedures
  • Understanding of IP networking fundamentals
  • Demonstrated ability to multi-task and manage multiple initiatives/projects in the execution of daily operations
  • Knowledge and experience with Network and Element Management tools
  • Experience with cable, voice and data communications networks, and associated elements
  • Advanced ability to isolate and troubleshoot failed equipment, facility issues and other components of network (Cisco Data & Optical Networking)


PREFERRED QUALIFICATIONS

  • Highly skilled in analysis of and documentation of root-cause analysis
  • Advanced knowledge of tools used in monitoring the network including Remedy, HP, OpenView Cisco Works, Micromuse Netcool, and Cacti.
  • Advanced understanding of internet protocols such as layer 4 switching and BGP
  • Daily understanding Fortigate firewalls


WORKING CONDITIONS

  • Office Conditions
  • Work in a 24x7 Network Operations Environment
  • After-hours on call responsibilities


ENO510-NOC 2024-31462 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and 2023 will be the 10th year in a row where we’ve absorbed the full cost increase for medical, dental and vision coverage.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like up to $10,000 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Personal development training

More Jobs at Spectrum

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SpectrumFind similar jobs like this