Role: Administrative Assistant, Claims

Location:  Austin, TX

About This Role

Hippo exists to protect the joy of homeownership. We do this by delivering intuitive and proactive protection for homeowners, combining the power of technology with a human touch. We’re seeking compassionate administrative professionals who are willing to support our Claims team.

About You

• You bring a positive, problem solving energy to the office with strong organizational abilities and time management skills. 
• You’re an excellent communicator, both verbally and in writing. 
• You take pride in performing your role with precision and accuracy; and possess the ability and enjoy the opportunity to exercise critical thinking, problem solving and solid judgment. 
• You are self-motivated, work well independently and as a member of the team.

Responsibilities

• Provide administrative support to the Claims and Claims Concierge teams, including updating internal claims database, running reports, generating checks, monitoring email and completing administrative tasks to expedite the claims process in a very fast paced environment.
• Communicate with vendors to provide claim information and referrals.
• Work with Property Adjusters, Claims Concierge and Management on special projects as required.

Required experience.

• 2+ years exceptional administrative skills are required, preferably in an insurance industry, customer service or other like position.
• Proven track record of strong organizational skills, problem-solving skills, and communication skills, both written and verbal
• Proficient data entry skills
• Strong computer skills, including the ability to use Excel, standard word-processing programs and automated systems is required.
• Experience with Salesforce is a plus

What You’ll Get From Us

• Competitive Pay - Money isn’t everything, but it helps!  This position starts at a competitive rate of $21.64/hr
• Training and Career Growth - Paid training opportunities and limitless internal career growth
• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We reimburse our team members up to $25k for adoption costs and up to $50k for infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.