Application Support Analyst

| Austin
Application Support Analyst​ – Austin, TX
 
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.
 
A little more about this role:
  • Provide end user support for our property management software
  • Manage the support queue in JIRA, our ticketing software which includes routing tickets to the correct departments and ensuring SLA’s are met
  • Troubleshoot with users over the phone, through JIRA and email to solve issues with the software
  • Coordinate with software vendor on submission along with resolution of bugs and enhancement requests
  • Handle administration of the property management software including user security and system customization
  • Assist with special projects as assigned by your manager which normally include management reporting and process improvement
What you’ll need to have
  • BA/BS from an accredited university preferred (recent graduates welcome!)
  • 3 years of similar work experience required preferably in a fast-paced support or customer service role
  • Must be eager to learn and tech-savvy with the ability to understand and explain software
  • Proficiency with Microsoft Office Suite of products
  • Strong organizational and troubleshooting skills
  • Proactive multitasker with a strong sense of urgency and a positive attitude
  • Experience with Yardi Voyager or other property management software a plus
What we offer:
 
Amherst is a privately held corporation located in West Austin with beautiful views of Lake Austin and the loop 360 bridge in a modern workspace with open floor plans.
  • A competitive compensation package, annual bonus, 401k match
  • Flexible PTO, 8 paid holidays
  • Employer paid benefits (medical, dental, vision, health savings account)
  • Professional career development and reimbursement
  • On-premise fitness center, locker rooms
  • Daily catered lunches, fully stocked kitchen with snacks/drinks
  • Relaxed casual environment and weekly/quarterly office events!
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

5001 Plaza on the Lake, Austin, TX 78746

An Insider's view of Amherst

What are some social events your company does?

Amherst is always participating in exciting events. From Dell Match Play to SXSW, Amherst engages in a variety of local events. We also host smaller events for employees such as summer BBQ's and happy hours. Nothing tops our holiday party, a true family celebration!

Nicole Giannetta

VP Corporate Affairs

What makes someone successful on your team?

Our team juggles many different deadlines, so being able to stay organized is key! It’s also helpful to be very detail oriented and comfortable in a fast paced environment, but most importantly, you need to have a solid sense of humor and to be able to laugh at yourself (and us).

Jordan Perras

Investor Services

What are Amherst Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Competitive compensation and bonus program. Flexible PTO. Health, vision, dental and long term disability coverage. Paid maternity/paternity leave. Attractive office space. Training certifications assistance. Daily catered lunch and stocked kitchens. Monthly birthday celebrations. Casual work environment with regular team-building outings. Breakfast Taco Thursday.

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