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Associate Solutions Engineer

| Austin

About Us:

LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We love going to work and think you should too. We hold our company culture near and dear – it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. LogicMonitor represents community, collaboration and camaraderie.

Located in the 500 West 2nd Street tower, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views, where snacks are plentiful and team outings are common. Our offices are sprinkled around the globe, too, with offices in Santa Barbara, Boston, New York City, London, Singapore, and Chengdu, China.

What You'll Do:

The Associate Solutions Engineer is responsible for the successful delivery of LogicMonitor Professional Services (PS) technical solutions for new and existing customers. The Associate Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams. Duties vary from crafting advanced configurations of LogicMonitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams. Considered a Subject Matter Expert on all things LogicMonitor, the Associate Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.

 
Here's a closer look at this key role:
  • Lead small-to-medium comprehensive implementations to LogicMonitor customers.

  • Deliver implementations or custom-scoped technical solutions to LogicMonitor customers with excellence.
  • Join the PS Project Manager and Customer Success Manager in kicking off PS engagements through delivery & handoff to CS.
  • Facilitate remote and onsite working sessions with customers to drive successful LogicMonitor adoption - through discovery, design, and deployment of the monitoring solution.
  • Optimize LogicMonitor configuration through advocating best practices to customers.
  • Leverage the REST API and scripting to automate routine, bulk tasks.
  • Identify gaps, feature requests or issues with LogicMonitor and relay or escalate to Product and Development teams.
  • Develop customer-specific, scripted solutions using LogicMonitor product features (Websites, LogicModules, NetScans) and externally using the REST API.
  • Learn, share and advocate technical lessons learned and best practices among peers.
  • Serve as Subject Matter Expert (SME) for LogicMonitor to peers and customers.
  • Occasionally assist Monitoring Engineering with LogicModule development.
  • Leverage internal resources and teams to keep abreast of new product features, changes and enhancements.

What You'll Need:

  • 2-4 years experience working as an IT professional or software engineer.
  • 1+ years experience in scripting/programming experience in or more language(s): Python, PowerShell, or Java/Groovy.
  • Subject matter expertise in one or more IT operations domain(s): Windows/Linux server, networking, security, storage, virtualization or cloud (AWS / Azure / GCP).
  • Familiarity with HTTP, JSON, RegEx, REST APIs.
Bonus Qualifications
  • 2+ years experience in IT operations: systems administration, network engineering, DevOps, etc.
  • Bachelor's Degree in an engineering or science discipline.
  • IT certification(s): AWS Certified Solutions Architect, CCNA, MCSA or equivalent.
  • Experience with other monitoring tools and protocols (SNMP, WMI).

  • Previous software development or consulting/services experience.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • AnsibleFrameworks
    • PuppetFrameworks
    • TerraformFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • ElasticSearchDatabases
    • TimeSeries DatabaseDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • GainSightEmail
    • MarketoLead Gen

Location

Located in the heart of downtown, our brand-new Austin office is best-in-class! Be inspired with panoramic downtown & Lady Bird Lake views.

An Insider's view of LogicMonitor

What’s the vibe like in the office?

Every morning is exciting because you're working with motivated, extremely intelligent and hardworking people. When everyone works in unison, it feels as though we're all a part of an extended family, thriving in each other's company and in turn, fostering LogicMonitor's success every day with our strive.

Farjad Syed

Solutions Engineer

What does your typical day look like?

Logicmonitor is an exciting opportunity for me.  The product is solid with an outstanding support system.  Very excited to be working with some very talented individuals throughout Logicmonitor.  Cool part is that with all this I'm still learning new things every day.

Eddie Gillis

Sales Engineer

How does the company support your career growth?

LogicMonitor encourages all team members to share ideas no matter your title. This has given me the opportunity to be involved in the development of strategic processes that improve both the customer experience and the company's bottom line. New projects and the all-star teams around me make everyday a learning experience contributing to my growth.

Sarah Robinson

Customer Success, Team Lead

What is your vision for the company?

LogicMonitor has emerged as an absolute leader in its space for the mid-market. Leading the company's efforts in the enterprise space, my vision for the company is to continue to excel in serving our largest and most strategic customers while scaling out our capability to provide the type of customer experience those customers expect.

Steve Kahn

Director of Enterprise Sales

What makes someone successful on your team?

Our team is made up of the smartest people I know, and it's been a joy watching the individuals around me grow with LogicMonitor. What you put into LogicMonitor is what you get out of it. Those that thrive here are go-getters, push themselves and others to reach their highest potential, and know that success comes from a team effort.

Yasmeen Farukh

Chief of Staff

What are LogicMonitor Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
We have unlimited PTO. As much as we love our work, we know it's important to get away too. We value output, not desk time so you can just take the time you need off.
Generous PTO
In addition to the perks above we have: One-week "Unplug" Bonus. We’re so serious about you being recharged that we go above and beyond your regular paid vacations.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Amazing Healthcare Coverage. Professional Development Reimbursement. Fully Stocked Kitchens. Free Gym & Yoga. Healthy Mind Encouragement. Awesome Team, Awesome Culture

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