If you thrive in the fast-pace and high energy of the Austin start-up scene, have deep experience in business operations for a SaaS company, then ScaleFactor may be a perfect career fit for you as a Business Operations Manager. Working alongside a team of intelligent, fiercely dedicated professionals, you will collaborate and solve challenging problems in service to our rapidly growing Business Operations team at Austin's newest hyper-growth startup backed by top-tier VCs! 

JOB TITLE: Business Operations Manager

ABOUT US:

ScaleFactor is on a mission to build a better solution for small businesses to operate and grow their businesses. Through a combination of AI and mobile technology-driven by finance and accounting experts, we are revolutionizing the way small business owners operate. ScaleFactor integrates the entire small business financial eco-system from bank accounts to Quickbooks with ScaleFactor's expertise, ensuring everything is done properly in between from running payroll, managing expenses, invoicing customers, filing taxes and other important compliance events. ScaleFactor conquers the most tedious and complex financial operations needs, so business owners can focus on running their businesses successfully.

ABOUT YOU:

• You've seen this movie before and love a great growth story, especially a home grown one from Austin! As an experienced Business Operations Manager, you know the insanely high speed the best startups run at and you thrive on that high energy
• You have deep technical and systems knowledge developed over years of business operations management experience and will be able to instantly add value to the fast-growing revenue team
• You're at home with other intelligent and dedicated professionals who geek out on metrics! We think you do too! 
• Your attitude is pure awesome! Always positive. Always a builder. You go above and beyond the call of duty and people love working with you!

RESPONSIBILITIES:

• This role reports directly to the Director of Finance, with the primary responsibility of achieving excellence through the analysis and implementation of adaptably consistent business processes
• Augmentation of current technological solutions that result in business transformation
• Study business functions to determine operational objectives; gather information to evaluate output requirements and formats
• Study current practices and design modifications
• Design new tech stack programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications
• Recommends controls by identifying problems; writing improved procedures
• Defines project requirements by identifying project milestones, phases, and elements; forming project teams; establishing project budgets
• Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions
• Maintains system protocols by writing and updating procedures
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users
• Protect business operations by keeping information confidential and serving as an accountability agent to various process measures
• Prepares technical reports by collecting, analyzing, and summarizing information and trends
• Life-long learning habits in and out of the workplace
• Contributes to team effort by accomplishing related results as needed

QUALIFICATIONS:

• 5-7 years of business operations management experience at a company well known for its rigorous use of business operations and OpEx methodology 
• Excellent technical proficiency in Salesforce.com and other technologies used to automate the modern sale and post-sale environment (InsightSquared, Tableau, Xactly, etc.)
• Excellent executive-level communication consistent with frequent executive interactions with the executive team
• Bachelor's degree with 3.0+ GPA

BONUS POINTS:

• SaaS company experience + start-up experience
• MBA or other advanced degree is a plus 

PERKS:

• It's MORE than a job to us! We're one of Austin’s Best Places to Work in 2017- 2019 because we invest in US. Come contribute to our amazing culture, dynamic office, and work alongside the best and brightest in the industry! 
• Competitive salary based on experience
• Health, dental, and vision benefits package
• Unlimited vacation, flexible hours and optional work offsite days
• Stock options
• Unlimited hot and cold brews (Cuvee coffee), snacks, catered Friday lunches, catered lunch and learn events, taco and bagel days, etc. 
• Dog and cat friendly offices located in hip East Austin

JOIN US!

If this role describes you and you meet the qualifications, we look forward to receiving your completed application online.