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Chief of Staff

| Austin

Chief of Staff supporting the SVP of Sales is a critical link between company strategy and execution of the sales teams' productivity. This person manages essential functions including planning, reporting, quota setting and management, sales policy governance, headcount management, and sales compensation design and implementation. The Chief of Staff is responsible for the overall productivity and effectiveness of the sales organization including designing, tracking and communicating key metrics. Reporting to the SVP of Sales, this position fosters close working relationships with internal and external stakeholders to ensure the sales organization's efficient operation and success.

The Chief of Staff will build, evangelize, and deliver a world-class sales operations function to support our sales team to further accelerate our growth.

What You'll Do:

  • Design and implement key metrics to define optimal performance measurements and performance management programs required to ensure sales organization success.
  • Drive operational rigor for the organization, including but not limited to, organizing and preparing materials for Executives, Board Meetings, Business Reviews, and acting as the proxy for alignment questions.
  • Collaborate cross-functionally with senior leadership to shape our software strategy.
  • Own fiscal year business planning, new year readiness, and enablement activities across the sales organization.
  • Align reporting, training, and incentive programs with performance management priorities.
  • Provide thought leadership to the sales organization and counsel to the SVP of Sales and CTO.
  • Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization consistent with other processes at Social Solutions.
  • Assign equitable sales force quotas and ensure Social Solutions' financial objectives are optimally allocated to all sales channels and resources.
  • Partner with senior sales leadership to identify and successfully implement opportunities for sales process improvement.
  • Foster an organization of continuous process improvement.
  • Prioritize investments in enabling technologies in support of sales organization productivity.
  • Recommend changes and enhancements to the CRM technology platform.
  • Ensure sales reports and other internal intelligence is provided to the sales organization.
  • Coordinate with sales leadership to lead efficient and accurate reporting initiatives. Develop new reporting tools as needed.
  • Works closely with Accounting, Finance, and HR to establish and oversee the administration of sales compensation program and rules, policies, and procedures.
    • Bachelor's Degree
    • 5+ years Salesforce experience
    • 5+ years of Operations experience with exposure to sales, preferred
    • Advanced knowledge of Excel (pivot tables, data mining, complex reporting) and PowerPoint
    • Ability to effectively utilize CRM tools to monitor performance and effectiveness of sales team and pipeline movement
    • Experience preparing materials for Executives and Board Meetings

    Why We're Awesome

    At Social Solutions, we're mission focused and results oriented! We're a diverse team of innovators, creatives, and digital architects that come together to help organizations transform lives. Social Solutions' software (SaaS) helps some of the most vulnerable human beings in our society. Our software for Nonprofits allows them to spend less time on compliance and more time on ensuring the effectiveness of their service programs for the people who rely on them. Since our software was designed by direct service works for direct service providers, it also helps them to demonstrate impact to stakeholders.

    What You'll Get:

    • Amazing coworkers
    • 100% employer paid benefits for employees
    • 8 hours per quarter of volunteer time
    • Company sponsored events and happy hours
    • Career advancement opportunities
    • That's not all, folks! 

    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • .NETLanguages
      • C#Languages
      • JavascriptLanguages
      • PHPLanguages
      • ReactLibraries
      • ReduxLibraries
      • ASP.NETFrameworks
      • Node.jsFrameworks
      • ZendFrameworks
      • TrustRadiusAnalytics
      • AsanaManagement
      • ConfluenceManagement
      • SmartsheetManagement
      • WordpressCMS
      • ZapierCMS
      • SalesforceCRM
      • DrawloopCRM
      • TenfoldCRM
      • DocuSignCRM
      • OutreachCRM
      • MarketoLead Gen
      • BizibleLead Gen
      • TableauLead Gen

    Location

    10801 North Mopac Expressway, Austin, TX 78759

    An Insider's view of Social Solutions

    How does your team reward individual success?

    Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

    Joel

    Software Engineer

    What's the biggest problem your team is solving?

    I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

    Chris

    Software Developer

    How has your career grown since starting at the company?

    Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

    Michael

    Team Lead, Renewals

    What is your vision for the company?

    As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

    Kristin

    CEO

    How does the company support your career growth?

    My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

    Sarah

    Mission Sales Specialist

    What are Social Solutions Perks + Benefits

    Culture
    Volunteer in local community
    Receive up to 8 paid hours per quarter to volunteer with a non-profit organization of your choice.
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    The Dependent Care FSA allows you to set aside up to $5,000 per plan year to cover expenses such as day care, after-school programs, and mroe so you and your spouse can work or go to school.
    Disability Insurance
    Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
    Dental Benefits
    We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
    Vision Benefits
    We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
    Health Insurance Benefits
    We pay 100% of medical insurance for employees. Dental and vision is free for employees and family. We offer an HSA match for employees and family.
    Life Insurance
    Our benefits include short and long-term disability, as well as $50K of coverage provided by the company for employees.
    Pet Insurance
    Wellness Programs
    Our Wise and Well program offers monthly events incorporating physical, intellectual, emotion, financial and social well-being – like chair massages, financial planning workshops, and happy hours.
    Onsite Gym
    Our building, Braker Point, is currently building an onsite gym.
    Retirement & Stock Options Benefits
    401(K)
    We offer a 401K match to help our employees invest in their future retirement.
    401(K) Matching
    Social Solutions' 401(K) retirement plan matches 50% of an employee's contributions up to 3% of their annual base salary.
    Performance Bonus
    Many individual contributor roles at Social Solutions are eligible for an annual performance bonus. Bonuses are based on a percentage of the employee's salary and are paid during performance reviews.
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    We recognize the importance of bonding with a new baby, so new parents receive paid off for both birthing and non-birthing leave.
    Flexible Work Schedule
    Social Solutions employees are encouraged to work with their manager to establish a schedule that works both for them and for the business.
    Family Medical Leave
    Social Solutions will provide up to 12 weeks of unpaid, job protected leave to eligible employees for a variety of reasons.
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    To enhance our work hard, play hard culture we offer a Flexible PTO policy which means that employees are able to take as many days off as they need, provided they have pre-approval from their manager
    Paid Volunteer Time
    Social Solutions provides each employee with 8 hours of paid volunteer time per quarter. Employees are encouraged to volunteer with an organization of their choice.
    Paid Holidays
    Social Solutions offers all employees 9 paid holidays.
    Paid Sick Days
    Social Solutions employees are able to take paid sick days as a part of our Flexible PTO policy.
    Perks & Discounts
    Beer on Tap
    Social Solutions is expanding our Austin office and has plans to have draft beer available on both floors in our office.
    Casual Dress
    Social Solutions' culture is laid back and our dress code matches that. Employees dress in casual clothing every day.
    Company Outings
    Social Solutions has an annual summer party and a holiday party for all employees and a guest. Past parties have included a casino night, a shrimp boil, and of course eating BBQ.
    Game Room
    The Social Solutions break room includes an arcade machine with over 1000 games, a ping pong table, pop a shot basketball, and corn hole. We're very competitive and regularly hold gaming tournaments.
    Happy Hours
    We work hard and we play hard. Social Solutions hosts happy hours once per month either in our office break room or at a local bar.
    Parking
    We recognize that Austin isn't known for it's public transportation, so we have on-site parking for all employees.
    Recreational Clubs
    Social Solutions offers a variety of groups for employees to join that range from sports leagues to breakfast clubs and book clubs.
    Professional Development Benefits
    Job Training & Conferences
    We offer a 2-Day New Hire Orientation, monthly professional development training, a High Potential program that accelerates growth of our top talent, and the LEAD program which is offered to managers.
    Tuition Reimbursement
    Social Solutions offers $1,500 per year toward role related graduate and undergraduate programs or $500 per year for continued education courses.
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