Customer Engagement Specialist

| Austin
RigUp is looking for a Customer Engagement Representative to join our newly-formed
Community Management team. The Customer Engagement Representative will focus on
building and strengthening relationships with our customer base: independent contractors in
the oil and gas industry. The Community Management team partners with marketing to drive
customer engagement and customer success and support to drive customer satisfaction.

What You'll Do

  • Drive systematic engagement with our customers through proactive outreach to new and existing community members
  • Build and maintain relationships with our customers in order to identify additional revenue opportunities and increase the life-time value of community members
  • Plan and host community engagement events (e.g. networking events, trainings, etc.) for our customers
  • Understand the community profile (who are our customers, trends impacting our customers, etc.)
  • Work cross-functionally with marketing, customer success, sales and other teams to ensure customer engagement and satisfaction

What You'll Need

  • Bachelors’ degree preferred
  • 1-3 years of customer-facing experience in a fast-paced environment
  • Strong verbal and written communication and interpersonal skills
  • Self-starter who has the ability to work independently
  • Comfortable with ambiguity in a fast-growing, start-up environment
  • Understanding of the oil and gas industry or related field (or a desire a learn!)

Perks and Benefits

  • Full health, dental, and vision coverage
  • Unlimited PTO and work flexibility
  • 401(k) with 4% match
  • 75% tuition reimbursement on continuing education
  • $2,000 annual vacation stipend starting on your 3rd anniversary
  • Catered breakfast, daily lunch stipend, and a fully stocked kitchen
  • Regular off-site activities, happy hours, and intramural sports leagues
  • Office in the heart of downtown Austin

Our team is comprised of a diverse group of talented innovators who champion our mission every, single day. If you're interested in joining a collaborative team that enjoys working together on challenging problems, please consider applying to RigUp (even if you don't meet 100% of the listed requirements of the role).

Read Full Job Description

Location

98 San Jacinto Blvd., Suite 550, Austin, TX 78701

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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