RigUp is looking for a Customer Engagement Representative to join our newly-formed
Community Management team. The Customer Engagement Representative will focus on
building and strengthening relationships with our customer base: independent contractors in
the oil and gas industry. The Community Management team partners with marketing to drive
customer engagement and customer success and support to drive customer satisfaction.
What you’ll be doing:
- Drive systematic engagement with our customers through proactive outreach to new and existing community members
- Build and maintain relationships with our customers in order to identify additional revenue opportunities and increase the life-time value of community members
- Plan and host community engagement events (e.g. networking events, trainings, etc.) for our customers
- Understand the community profile (who are our customers, trends impacting our customers, etc.)
- Work cross-functionally with marketing, customer success, sales and other teams to ensure customer engagement and satisfaction
What you should have:
- Bachelors’ degree preferred
- 1-3 years of customer-facing experience in a fast-paced environment
- Strong verbal and written communication and interpersonal skills
- Self-starter who has the ability to work independently
- Comfortable with ambiguity in a fast-growing, start-up environment
- Understanding of the oil and gas industry or related field (or a desire to learn!)
- Flexible PTO policy
- 401k Program with 4% match
- Fully paid employee health insurance for employee
- Daily catered meals
- Competitive commuter benefits
- Open office space in the heart of downtown Austin
- Career development opportunities + partial reimbursement for ongoing education
- $2,000 vacation stipend on your 3 year anniversary
Our team is comprised of a diverse group of talented innovators who champion our mission every, single day. If you're interested in joining a collaborative team that enjoys working together on challenging problems, please consider applying to RigUp (even if you don't meet 100% of the listed requirements of the role).
RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!
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