Customer Operations Specialist
ABOUT THIS POSITION
The Aceable customer operations team is looking for someone to support one of the most important processes of our day-to-day operations. Every day at Aceable, we issue certificates to our students, empowering them to get their licenses and pursue their dreams. Aceable is looking for a detail-oriented team member with strong critical thinking skills to support this process. If this sounds like you, continue reading!
ABOUT ACEABLE
Aceable (composed of Aceable.com and AceableAgent.com) is a mobile education platform that focuses on creating affordable, engaging, and convenient educational content across all devices. Built by former teachers, NASA engineers and those passionate about education, we are obsessed with helping people with life’s certification challenges. After launching its first mobile app to provide accredited driver’s ed courses, Aceable is now expanding into other verticals for required education, including real estate education. To date, Aceable touts more than 450,000 users and counting, as it continues to expand nationwide.
***PLEASE SUBMIT A COVER LETTER WITH YOUR APPLICATION***
WHAT YOU’LL DO
- Process customer certificates ensuring accuracy and timely delivery
- Manage and optimize our certificate processes for each state and course
- Scale existing processes to allow the business to efficiently operate and grow
- Manage efficiency. Always be looking for a better, faster, less expensive way to deliver a stellar product to our customers
- Support the larger Customer Experience team, helping with various projects as needed
WHAT YOU’LL NEED
- Organizational skills; detail- and quality-oriented
- Ability to handle a very fast paced environment with hard deadlines daily
- Be a problem solver at heart with a genuine interest in learning by doing
- Strong communication skills and ability to interact with internal and external partners
- Proficiency with Google and Microsoft products
- Eagerness to learn and develop new skills
- Availability to work on Saturdays
BONUS POINTS
- Experience in a fast paced, startup company
- Experience in an operations or service-oriented position
ACEABLE PERKS
- Flexible and relaxed work environment
- Generous PTO
- Our own space on the top floor of a downtown building
- A team meal every week and access to our fully stocked kitchen
- Transportation stipend
- Education stipend
- Competitive pay