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Customer Success Manager

| Austin
Our Customer Success Team is the heart and soul of our business. If you have a desire to help others, an interest in technology and the energy industry, and a passion to make the customer service experience a bit more human, this could be the right opportunity for you! You will be responsible for driving adoption of the RigUp platform within multiple asset and functional teams of North American oil & gas companies. You will represent RigUp to our existing customers with the goal of helping users become champions and partners of RigUp.

What You'll Be Working On

  • Create RigUp champions and essential company partners across existing operator and vendor accounts.
  • Drive customer engagement and product adoption in order to create value for our customers and reduce churn.
  • Seek to grow the user base and transaction volume within existing accounts.
  • Work with Account Executives to define and execute specific account plans that match the customer’s strategy and business process with the RigUp value proposition.
  • Conduct a smooth company onboarding and help RigUp users of varied skill levels become successful users fully leveraging our platform.
  • Take ownership of challenges and our customers' initiatives to drive further adoption of the RigUp offering.
  • Coordinate resources throughout the customer lifecycle, including product and engineering support.
  • Nurture and expand the company's relationship with business units, divisions and the overall enterprise.
  • Provide product demonstrations and general support to existing users or new asset teams.
  • Manage and track customer and transactional information in a CRM system.
  • Practice effective, excellent communication with management, customers and support staff.
  • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care.
  • Travel to customer locations throughout the country (mostly oil producing regions) ~20%
  • Other duties as assigned.

What We're Looking For

  • Highly driven individual with an execution focus and a strong sense of urgency and a belief in RigUp's mission.
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful.
  • 2-3 years of experience in a SaaS/tech customer success role or relevant oil & gas experience such as customer support/service, operations, consulting, or supply chain management is preferred but not necessary.
  • Proficiency in driving engagement and growing customer relationships through meetings and platform demos.
  • Experience onboarding and supporting customers.
  • Experience with analytics, data, or business intelligence preferred.
  • Consistent overachievement of goals.
  • You have a desire, even an obsession, to bring customers onto RigUp and help them see real value in our offering.
  • You know what to say and more importantly, how to say it.
  • RigUp hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to achieve our high growth ambitions.

Perks

  • Competitive salary with 100% company paid health insurance and unlimited PTO policy
  • Growing office space and dynamic, diverse company culture
  • Room for extensive career development

Our team is comprised of a diverse group of talented folks - a combination of technical talent from places like Google, IBM and RetailMeNot, long-tenured and well-networked energy veterans, and venture capital funding. We foster a fun, transparent, and collaborative environment - work is simply better when you’re enjoying what you do.

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Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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