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Desktop Support Associate

| Austin

Desktop Support – Part-time contract position

 

This is a part-time contract position, responsible for end-user support, routine maintenance, and infrastructure support.  

 

Responsibilities

  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
  • Install and configure new equipment, particularly laptop and desktop computers.
  • Assist with administering new and existing systems and software.
  • Document processes and take inventory of systems.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • Communicates highly technical information to both technical and nontechnical personnel.
  • May participate in development of information technology and infrastructure projects.

 

Minimum Requirements:

  • Must take direction well and be a motivated self-starter
  • Must be open and excited to learn new technologies
  • Must have strong communication skills, both written and oral
  • Must be customer service oriented
  • Able to systematically troubleshoot complex problems
  • Able to install and troubleshoot Windows operating systems; Linux and/or Mac OS X a plus
  • Able to lift 25 pounds unassisted
  • Able to touch-type at a speed of at least 50 words per minute

 

Location:

  • This position is based in Austin, TX (HQ office)
  • Part-time contract position, up to 30 hours per week.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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