Desktop Support Technician at Personify, Inc.

| Austin
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This is a customer facing role supporting the IT help desk, corporate computers and network systems. The candidate must possess exemplary communication skills with the ability to speak to all levels of IT expertise. The candidate must be able to work well within a team.  This position requires after hours work, when needed.  The candidate needs to be able to lift 50lbs or more. 


Duties include but not limited to the following:
• Office 365 Admin
• Exchange Admin
• SharePoint Admin
• Help Desk Coordinator
• Onsite desktop support
• Email Security Admin
• VoIP Admin
• SFTP/FTP Access Management
• Windows System Administrator
• Group Policy Management
• DNS Record Management
• Security First Response
• Asset Management
• Equipment Procurement
• Customer Training
 
Working knowledge of the following:
• Desktop Support – Remote and Onsite
• Network hardware support
o Switches
o Routers
o WAPS
• Microsoft Exchange
• Windows Server v2012, v2016, v2019, 
o Group Policy
o User administration
o WSUS 
• Windows 7, Windows 10
• OKTA
• Cloud VOIP
• KnowBe4
• PowerShell Scripting
• VMware 
• Web technologies

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