Director, Community Management
Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics, and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 900 employees, $5 billion under management and approximately $15 billion under advisement and oversight. www.amherst.com.
Amherst Homes is seeking a strategic and creative Director of Community Management to lead all aspects of managing and marketing our new build SFR communities. This includes leasing, ongoing property management, HOA management, amenity management, and resident management by working closely with our Asset Management and Property Management teams. The ideal candidate is an analytical self-starter who lives and breathes customer experience.
Responsibilities Include:
Set the direction and strategy for all Community Management for Amherst Homes communities
Provide input into the development of the community-level budget and underwriting
Meet revenue goals and other KPIs set forth by management for each community and review monthly financials
Collaborate closely with Property Management, Asset Management, Construction, Central Operations and Development teams
Gather and present market level data to maintain a general understanding of market trends
Ensure all property-based employees comply with company standards, ethics and protocol
Conduct regular property inspections at all communities in the portfolio
Set guidance for property-based community managers around leasing, inspections, events, HOA management, and ongoing resident satisfaction
This role is focused on setting the leasing, marketing, property management, and resident experience strategy for every community within Amherst Homes and has the opportunity to build out a team as we expand nationally
Experience:
Minimum 10 years of experience in residential real estate, Multifamily and hospitality experience a plus
Leadership and cross-functional leadership experience required
Proficient in Yardi, Salesforce, and Microsoft Office Suite, Tableau a plus
Bachelor’s Degree, graduate degrees a plus
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.