Frontline Customer Support - Accounting Software at Restaurant365

| Austin
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Description

Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, all-in-one solution for accounting and store operations for restaurants. WE HELP RESTAURANTS GROW!

R365 is built upon , innovation, and accountability with offices in Irvine, CA and Austin, TX. We recently secured a second round of funding from Bessemer Venture Partners and our expanding client list includes well-known franchises to your favorite local spot, fine dining to fast casual... Restaurant365 does it all!

family

We are looking for a Frontline Support Technician to join our Customer Success team in Austin, TX to provide top-notch support to our valued customers. This is an awesome opportunity to join an innovative, fun software company!

 

What you'll be doing:

  • Provide top-notch support to R365 customers via phone, email, screen sharing, Zoom meetings, etc.
  • Respond to client questions, troubleshoot issues, and recommend or perform actions to correct problems.
  • Address user tickets in a timely manner regarding technical issues related to restaurant software.
  • Educate and direct customers where to find training and self-help articles.
  • Conduct remote troubleshooting and guide users with simple, step-by-step instructions.
  • Gather necessary information to add value in assisting a specialist to solve deeper issues.
  • Communicate professionally and effectively.
  • Innovation, Quality, and Accountability in all you do!!

Requirements

Restaurant365 is a cloud-based, all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. R365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool – specifically for restaurants – that scales and positions restaurant concepts for growth. 

What you need for this position:

  • Degree with emphasis in business, finance, and/or accounting
  • Microsoft Office experience
  • Customer service experience
  • Excellent problem-solving skills
  • Strong customer service skills
  • Clear and effective written and oral communication
  • Tech-savvy personality

What's in it for you:

  • Competitive compensation package
  • Comprehensive health benefits
  • 401k + matching
  • Employee stock options
  • Phone & internet reimbursement
  • Flexible time off + company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • Company sponsored events

Why work with us?

  • Passionate, fun, supportive team
  • Thriving company with an impressive growth trajectory
  • A product that makes a real difference
  • Cutting-edge, industry-disrupting technology
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Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • FirebaseLanguages
    • AngularLanguages
    • ReactLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • .NetFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM

Location

The Riata is a fantastic business and residential park, just a few miles away from The Domain.

An Insider's view of Restaurant365

What’s the vibe like in the office?

You can truly tell that R365 is where we want to be. We have many people from the restaurant industry. Being no strangers to long hours, hard work, and good times, a solid work/life balance now on the technology side makes a very willing and productive team. We all help each other, welcome new faces, and not afraid to make a scene for a good laugh.

Ben

Sales Engineer Manager

What's the biggest problem your team is solving?

As an SDR Manager, the biggest problem we're solving is lack of awareness. Lots of restaurants don't realize that we exist and are able to truly make their lives so much easier. As the ex-operator of a 9 unit restaurant group, I wish someone had called me and showed me the way.

Matt

Director of Business Development

How do you make yourself accessible to the rest of the team?

Listen first and talk second. It’s important to be a sounding board and to provide compassion and empathy, as well as to be an advocate for what employees need. Likewise, it’s important to truly understand what’s working and what’s not for your team and take action based on their feedback.

Nicole

Director of Sales Operations

How do you collaborate with other teams in the company?

As a business recruiter, it's my job to support every team in the company with their hiring needs. Whether its intake meetings to understand exactly the role a manager is hiring for, coordinating interviews and discussing feedback, I'm constantly partnering with multiple departments at any given time. It's always exciting around here!

Megan

Lead Business Recruiter

What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
401k + matching
Team member stock options
Unlimited PTO + Company holidays
Weekly catered lunches + snacks
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Restaurant365 partners with Central Texas Food Bank to provide healthy and balanced meals to local families in need.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
80% out-of-pocket dental costs up to $1,000/year which is then reimbursed through a Direct Reimbursement Plan
Vision Benefits
Health Insurance Benefits
Restaurant365 pays 100% of the employee’s premium or the employee may elect a personal plan and the company will reimburse them up to $335/month.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Quarterly.
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Semi-annually.
Free Daily Meals
Employees get free lunch on Thursday.
Game Room
Stocked Kitchen
Weekly catered lunches
Some Meals Provided
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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Email resume to Megan Bays - [email protected] w/ "Built In" in the subject line.
Apply now
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