Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job description

We are looking for a highly experienced Manager who can develop, champion, and motivate a multi-faceted global Enterprise Loyalty Advocates organization, responsible for the health of our Enterprise retention business. Your teams are based in offices across the globe, including Austin, Amsterdam, Boston and Manila. You will report into the Global Head of Loyalty Advocates, and will have our global Enterprise Loyalty Advocate leaders reporting to you.

More about you

You are a creative and strategic thinker that will be responsible for defining the team’s direction and strategy. You will be accountable for global team performance, revenue forecasting, and balancing prioritization of team amidst a complex ownership footprint, as well as staffing, on-boarding, and up-skilling the team. Success will be dependent on your ability to work cross-functionally with global Sales leadership on execution & strategy, and will collaborate closely with other key Field (Services, Channel and Customer Success) leadership. You will deliver customer insights related to churn, retention and account health to help inform Product and GTM enterprise strategies. 

We are looking for someone who possesses strong leadership skills, with the ability to motivate and inspire staff through change. You must be a strategic thinker, results driven, and possess an innate ability to empathize with Atlassian stakeholders, Solution Partners, and customers. We want a team player who can demonstrate both strong leadership skills and humility in an organization that prides itself on its open, honest, and supportive culture. You have over 7 years of management experience with a proven track record of achieving revenue goals. You will play a critical part in helping us build our next generation enterprise business model globally.

Does this sound like a dream role to you? Apply now!

On your first day, we'll expect you to have:

• 7+ years of management experience managing Renewals / Account Management / Customer Success / Inside Sales teams. Experience managing remote employees (team will be globally distributed). Experience managing managers.
• A tendency to operate daily with a sense of urgency, an affinity for problem-solving and strong analytical capabilities
• Experience defining and executing on team strategy
• Experience with change management and implementing better approaches to address opportunities
• Experience in coaching and developing people, ideally managers
• Ability to effectively interact and communicate with various levels of management
• Ability to balance multiple projects/initiatives running concurrently, effectively multi-tasking while working with cross-functional teams
• Ability to demonstrate sound reasoning with clarity around why you made specific decisions and choices throughout your career

More about our team

The Loyalty Advocacy team is focused on maximizing revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty. The team is comprised of hard-working, passionate and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. With over 200,000 customers worldwide, our Enterprise Loyalty Advocate team drives retention for the top 10% of customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management, Trello and Jira Align.

The team drives renewal and expansion transactions across Atlassian’s full product portfolio by proactively leading customer engagements, uncovering expansion and migration opportunities, and overcoming objections. Enterprise Loyalty Advocates collaborate with our Enterprise Advocates team to effectively drive Total Book of Business growth in accounts. We have shared performance metrics and goals to inspire collaboration and teamwork, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.