We are a well-funded, innovative real estate technology startup with offices in Austin, Los Angeles, and the Bay Area. At REX, we are reinventing an entire industry by challenging the old norms and changing millions of people’s lives for the better! With our main goal of improving the lives of homebuyers and sellers, REX created a digital platform and real estate service that eliminates traditional agent commissions and shifts control away from agents over to those who matter most: the consumers! We save home sellers thousands of dollars in fees by going around the MLS to target home-buyers directly with state-of-the-art marketing that has never been used before in real estate. Since its launch in southern California, REX has expanded to 30 states across the U.S, represented homes cumulatively valued at over $1 billion, and has saved customers over $35 million in fees.

The Role: REX is looking for talented, self-motivated candidates who are customer service oriented and take great pride in serving others in a caring and professional manner. We are looking for candidates to provide high‐quality concierge service for customers during and after closing of a real estate transaction. 

The Work: The Home Services Specialist position consists of making outbound calls to educate potential customers about REX’s home service offering, assisting with obtaining quotes for service, and assisting with scheduling of appointments. Must possess the ability to manage a queue of leads, follow up on past leads that are unconverted, and communicate with customer and internal teams. 

Key responsibilities:

• Project an approachable and professional image while interacting with customers. 
• Monitors the status of each lead and ensures accurate and efficient processing of the customer’s service request. 
• Build relationships, generate excitement, and share REX’s value proposition with prospective customers.
• Respond to and convert leads, which include phone calls and written inquiries. 
• Assist with scheduling of vendors services 

Requirement

• Minimum of 1-year of related experience in customer service
• home contracting, maintenance or property management experience preferred, not required
• Must have excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
• Ability to work evenings and weekends
• A high degree of professionalism
• Team-oriented; willing to do what it takes to get the job done