IT Manager

| Austin

SpyCloud is looking for an energetic, hands-on IT Manager to own our network and systems to support our simple, defendable, and highly available service environment using state-of-the-art solutions, automation, and adoption of a “Zero Trust” architecture.

Who You Are

You are a hands-on, security- and customer service-minded IT Professional with deep Linux and OSX skills. You love working in startups, because it means you get to be hands on and consistently makes this better while you plan for bigger things. Your ideal day includes managing IT operations, supporting, troubleshooting, and maintaining existing applications, systems, services, and networks while looking for the best new technical solutions. You love collaborating with other technology groups (such as, DevOps, Engineering, and Research) on a daily basis best meet the operational needs of the business.

What You’ll Do

  • Define, implement and manage all things IT. From upgrade and migration strategies, to project planning to change control, to budgeting, and purchasing
  • Define and oversee change management, deployment, monitoring, maintenance and patching, troubleshooting, root cause analysis, and recovery for all IT systems, applications, and services
  • Create, maintain, and enforce necessary documentation (policies, procedures, and standards) for architecture, security, compliance, disaster recovery, standardization, purchasing, and service provision)
  • Ensure we meet information security and privacy requirements (i.e., operation of security appliances, monitoring, hardening, support of security initiatives and audits)
  • Lead initiatives to promote service stability, maintainability, workforce productivity, and security.
  • Develop, measure, and report on KPIs that help ensure adherence to agreed-on service level agreements, and make recommendations for improvements
  • Maintain and negotiate vendor relationships (i.e., outsourcing, consultant, maintenance, warranty, and service agreements/contracts)
  • Establish and maintain regular written and verbal communication with SpyCloud’s executives, department heads, end users, and other stakeholders regarding pertinent IT activities
  • Keep up with the latest technologies and IT operations practices.

What You Bring

  • Experience doing IT in startup and mature companies
  • Skill with these key technologies:
  • Configuration & Patch Management (JAMF)
  • Collaboration & Productivity (G Suite)
  • Security & Auditing (Bettercloud)
  • Hardware Vendors (Meraki, Juniper)
  • Directory Services (LDAP)
  • Operating Systems (OSX, Linux
  • Strong communications, whether written or verbal
  • A reputation for getting things done because you’re organized and have a project management mindset.
  • Ease working alone or as part of a team
  • You can make sound decisions quickly and adapt them to meet changing situations
  • Self-motivated and able to work under pressure to deliver high-quality solutions
  • Detail oriented with excellent analytical skills.
  • You seek out and solve the hardest, most meaningful problems
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • PythonLanguages
    • RustLanguages
    • jQueryLibraries
    • ReactLibraries
    • Pyramid Web FrameworkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

We are located on South 1st within walking distance of awesome restaurants and coffee shops, and minutes from South Congress and Downtown.

An Insider's view of SpyCloud

What’s the vibe like in the office?

It's been a joy getting to work with passionate, intelligent and creative coworkers, who also value a great sense of humor. The convenient location on S 1st, free lunches and unlimited supply of La Croix definitely adds to the awesomeness!

Melanie

Executive Assistant

How do you collaborate with other teams in the company?

There are no silos at SpyCloud. Everyone is aligned, focused on: build a great company; deliver value to customers. It emanates from shared cultural values among everyone. That makes collaboration among teams easy. Everyone rolls up their sleeves, works together regardless of team, and gets things done. We deliver results, as a team.

Ted N.

Business Development Manager

What makes someone successful on your team?

Technical challenges are plenty at SpyCloud but the key to success is working as a high functioning and cohesive team. We strive to improve together and this starts with each of us. Being driven, curious, flexible, and humble are all qualities for success at SpyCloud. Any challenge can be tackled with the right team supporting you!

Ronak

Director of Engineering

How would you describe the company’s work-life balance?

Our teams are highly collaborative, while respecting individuals’ personal space and the need to hunker down to get stuff done. We enjoy working in our open space, coming and going as we need to get work done when we're most productive. That flexibility gives us ample time to collaborate with coworkers while still allowing quality time with family.

Chris

Chief Strategy Officer

What are SpyCloud Perks + Benefits

SpyCloud Benefits Overview

We believe that healthy, happy employees are the most creative and productive, so if you come to work with us, expect some great perks!

Culture
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your best inspiration may not come between 8am & 5pm (our core hours)! SpyCloud believes in allowing you to have a flexible work schedule that includes varied start times, times of day or locations!
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Free Daily Meals
Daily lunches mean we get to enjoy each other company and food from many of Austin's great eateries. Friday breakfasts add an extra burst of energy to finish work before we go into the weekend.
Stocked Kitchen
We keep our kitchen stocked with coffee and tea, delicious snacks, and an impressive array of beverages!
Happy Hours
Pet Friendly
We love the soulful eyes and exuberant personalities of our SpyCloud canines. 3 Corgis are just the beginning of the awesomeness of SpyCloud Pets.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.

Additional Perks + Benefits

We are passionate about solving hard problems, building a company culture that promotes the best in our employees, and creating products that delight our customers.

Free lunches, a great location and a generous PTO policy are just some of the perks that make working at SpyCloud awesome.

More Jobs at SpyCloud7 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Developer
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Operations
new
Austin
Developer
new
Austin