About The Role:
UpEquity is a new type of mortgage lender that empowers buyers to win in the most competitive markets. We ensure that our buyers are getting the most competitive rates and closing faster than the market average. We work with buyers AND agents and are looking for the best of the best to support these strong relationships. UpEquity is looking for motivated and driven individuals to join our growing, dynamic team!
As an IT Support Analyst , you will work with and administer best-of-breed SaaS tools in our cloud-first environment. We will look to you to drive innovative ways to bring a delightful experience and to accelerate our productivity for our mission- and culture-driven employees.
You Will:

• Provide excellent end user support
• Provide excellent customer service
• Work with outside vendors as needed
• Document issue resolution using the help desk ticketing system
• Set up, maintain and troubleshoot Windows and MacOS laptops
• Set up, maintain and troubleshoot other peripheral devices such as printers/scanners, A/V, monitors, docking stations, etc.
• Maintain excellent communication with all end users and other members of the technology department

About you:

• Eager to learn, help people, and solve problems
• Comfortable working in a fast-paced environment
• Able to develop and maintain technical documentation
• A reliable team player with a "no job too small" attitude
• Humble and unafraid to ask questions and admit mistakes
• Interested in learning about new technologies; hardware or software
• Someone who communicates clearly and respectfully with colleagues
• Flexibility and willingness to take on additional responsibilities when asked

You have:

• Degree or equivalent work experience in Computer Science
• Great organizational skills
• Basic networking knowledge
• Windows and MacOS knowledge
• A strong dedication to customer service
• A self-starter, self-motivated, and positive attitude
• Excellent oral and written communication skills, customer service skills and ability to thrive in a fast-paced, ever-changing, collaborative team environment

Nice to Have:

• MSP experience
• Okta experience
• AWS experience
• Mobile Device Management experience
• Configuring network modems, switches, and routers experience

What's In It For You:

• Competitive compensation
• Unlimited PTO (yes, unlimited) +11 holidays to enjoy work/life balance
• Health benefits - Medical, Dental, Vision
• Opportunities for growth and continuous development
• An exciting and positive work environment - we have snacks and drinks for you daily!
• Weekly happy hours and frequent team building activities
• Hyper-growth company where things evolve quickly

Important Details:

• You must reside in Austin or be willing to self-relocate
• You must be willing to work 100% in the office
• May require to work after hours due to network maintenance and projects