IT Support Engineer
The Company
Orchard is transforming the way people buy and sell their homes, simplifying it to be fair and true to market, straightforward & easy. The U.S. has $1.5 trillion worth of home transactions each year, generating over $120 billion of fees in a process that has changed little in decades. For the average American, the home purchase and sale process takes months, creates anxiety and is filled with uncertainty and hassle.
Orchard offers a modern alternative, making one of life's biggest decisions -- the sale and purchase of a home –stress free, fair and simple.
We are headquartered in New York City, have 200+ employees and have grown 10x year over year. In addition to this incredible growth, we’re proud to have been recognized by Inc. Magazine as a Best Workplace of 2020 while hold a 4.9 Glassdoor rating!
Team and Responsibilities
This is an exciting opportunity to join a high-growth team at the ground floor, and play an instrumental role in making the home buying and selling experience frictionless for our customers.
The ideal candidate will have 4+ years of experience managing and supporting IT equipment and services. Our team exists both in offices and on the road making business critical decisions on what homes to buy and optimizing our selling experience. A background working on and deploying remote or mobile devices is a plus. In this role you will:
- Deploy and maintain a hybrid environment of Windows and Mac computers.
- Help to ensure the stability and security of the devices we have deployed
- Track and manage sending and receiving the hardware we deploy to our employees
- Create and maintain IT best practices within Orchard to ensure we can scale your team as the company grows.
Professional Qualifications:
- Experience managing remotely deployed devices.
- 4+ years hands-on IT Support experience.
- 2+ years experience supporting Microsoft Windows 7 & 10
- Experience supporting Macintosh OS 10.12 or later
- Experience supporting and administering SaaS applications. We use many, including GSuite, Office365, Slack, Dropbox, Jira, and 1Password
Personal Qualifications:
- Results orientation with a high motor and an incredible attention to detail; able to drive projects from planning to completion with limited oversight
- Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
- A low ego and can-do attitude; willingness to admit mistakes and work to remedy them
- Flexibility to prioritize deliverables and re-prioritize them at a moment’s notice
- Comfort operating in an ambiguous environment where there's not a set playbook on how to solve each problem