Our mission at Civitas Learning is to partner with forward-thinking colleges and universities, harnessing the power of insight and action analytics to help a million more students learn well and finish strong. We are looking for an IT Support Specialist to join our team here at Civitas Learning to support internal clients.
What you will do as an IT Support Specialist

 Desktop Support

• Provide timely responses and solutions for both hardware and software needs to employees.

• Maintain consistent and up to date OS and hardware configurations for new workstation deployment. Oversee upgrades for hardware/software currently in use.

• Research and plan configuration standards that support corporate policy and compliance audits.

• Provide end-user training on company IT best practices.

Network Support

• Manage Meraki wireless network for multiple domestic and international corporate offices.

• Manage network authentication and IP networking architecture.

• Collaborate with internal DevOps team to manage user and inter-office VPN solutions.

Application Support

• Oversee vendor relationships for cloud-based third party solutions.

Teleconferencing Support

• Support cloud-based teleconferencing solution for remote employees as well as corporate office.

User Management

• Manage and support SAML based SSO solution for employees, contractors and vendors.

• Participate in monthly account audits.

• Participate in annual compliance audits.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
About Civitas Learning: Civitas Learning is a student success company delivering the clearest path to improved higher education outcomes. The company’s Student Success Intelligence Platform leverages each institution’s unique data to find and distribute the strongest signals across the student lifecycle. These signals empower students to make the best possible decisions along their academic pathway. Advisors, faculty, and administrators can personalize support, scale meaningful action, and measure impact to dramatically improve student outcomes.
Today, Civitas Learning is a strategic partner to more than 325 colleges and universities, serving nearly 8 million students. Together with our growing community of partners, Civitas Learning is making the most of the world’s learning data to graduate a million more students per year by 2025.