NOC Manager

| Austin

WHO ARE WE?

 

Personify is the leading solution provider that empowers the best constituent-focused organizations to succeed. Through our constituent engagement software and services, we help our clients better interact with their constituents at every touch point.After 20+ years of innovation within the industry and hundreds of successful outcomes, our clients have been trusted to be their primary technology partner.

 

WHAT YOU WILL BE DOING:

 

In this position, you will identify, define, analyze, prioritize and refine the requirements, and communicate those requirements to the team and then take  responsibility for the development and implementation of the procedures and policies.

NOC Development                                                                                                                            

 Formalize concept of operations including: 

  • Develop policies and procedures 
  • NOC team training and development
  • Direct the accumulation of knowledge base
  • Ownership and oversight of incident, change, knowledge, and configuration management tools

NOC Managment                           

  • Oversee the incident management and change management processes
  • Act as primary escalation owner for all incidents and collaborated across departments  
  • Oversee all maintenance activities 
  • Present and manage metrics and key performance indicators 
  • Write root causes analysis documents and ensure quality reporting

QUALIFIED?

  • Bachelor's degree in related disciplines or equivalent work experience
  • Must have worked in a NOC previously
  • 2+ years' experience in a similar / complementary role in a technology company
  • High degree of analytical, quantitative, and problem-solving skills
  • Excellent written and verbal communication skills
Read Full Job Description

Location

6500 River Place Blvd Bldg, Austin, TX 78703

What are Personify Perks + Benefits

Personify Benefits Overview

A career at Personify not only allows you to deepen your skill sets, but you’ll be positively impacting our nonprofit clients who work to make the world a better place. When you invest your best in Personify, the best is given back to you. Our corporate benefits and culture is one of the most progressive in the industry and encourages a work/life balance. Each team member is given the opportunity to truly be their best self while also deepening the connections with their team members around them every day.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

The spirit of Personify is driven by people who are excited to help our clients change the world every day. Alone, we can only achieve so much but together we support, challenge and encourage each other to deliver market-leading innovation for some of the most impactful 501(c) nonprofit organizations across the country.

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