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Operations Associate

| Austin

Operations Associate

OutboundEngine, the leading done-for-you marketing automation service, is seeking a Operations Associate to help us manage our internal issue queue and complete administrative tasks. This job is 32 hours a week and provides flexible WFH options.

OutboundEngine is one of the fastest growing tech startup companies in the nation, ranked number 95th on the 2016 Inc. 5000. We are based out of beautiful Austin, TX. OutboundEngine has been voted “Top Ten Places to Work” for four years in a row by the Austin Business Journal. Since 2012, OutboundEngine has helped over 10,000 small business owners market themselves by doing it for them. We create original content for our clients, automate their email campaigns, update their social media profiles, and ultimately help them drive repeat and referral business as well as new business.

We are looking for a well-organized, self-motivated Operations Associate to join our Operations team supporting our sales leads and billing processes. In this role, you will get experience with Salesforce Admin Tools, Sales/Data Operations, Analytics, and Data Mining. If you are an analytical problem solver who thrives in an environment where you can help others succeed, this might be the perfect job for you.

What You'll Do:

  • Using Defined Rules, Merge and/or Update Ownership of Salesforce Records.
  • Create New Records in Salesforce.
  • Process Billing for all customers
  • Respond to Internal Emails and Issues.
  • Resolve issues through a ticketing system.
  • Escalate Unresolved/Advanced Issues to Management.
  • Email Auto Response Queue
  • Create Referral Leads

What we're looking for:

  • Experience working in a fast environment.
  • Must be self-motivated with an ability to use logic and analysis to diagnose and resolve often ambiguous and vague problems.
  • A solid base of experience with Microsoft Excel is very helpful. VBA experience great, but not required.
  • Any experience with administering Salesforce, web development, web scraping, or sales lead prospecting helpful.

**Please note this is not a full time position.

Read Full Job Description

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries

Location

Downtown Austin, great views of the city and close to everything you could possibly need!

What are OutboundEngine Perks + Benefits

Culture
Volunteer in local community
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Diversity Program

Additional Perks + Benefits

Competitive benefits. Company events, such as private concerts, happy hours, team outings, holiday parties and more. Generous PTO policy. Company-paid downtown parking. Catered lunches monthly. Fully stocked kitchen with snacks and beverages. Sales team spiffs, ranging from spot bonuses to all-expenses-paid trips.

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